We (family of three) only stayed one night on our way to another destination. The staff was friendly, and the room was clean, but our first floor room did feel stuffy and dungeon-like. Upper floors are maybe more open and bright. The location is very central and walkable to known historic sites. Parking was a nightmare, which is not the fault of the hotel, but if you are driving it will be an issue. The hotel does have parking, but unless you get lucky it is likely to be full most. We ended up finding available parking 25 minutes walking distance away.

great old city location. but with that comes (expected) noise from early morning bin collections etc. everything is a balance. super hotel. clean. high quality finish. great staff. v helpful. got us Granada Pass tickets (we didn’t know about them). if only the room had had a kettle. fridge would also have been useful. overall - great 5 day stay. thank you

Room was fine, food was fine, parking was suppose to be free but they charged $18eu

Rooms are very spacious and the hotel is conveniently located in the city center—about 7–10 minutes from the bus stops that go to the Alhambra, Mirador, and other main spots. The staff at reception are also very helpful and friendly. On the downside, the breakfast was disappointing. It’s mostly different types of carbs (bread, pastries, cereals) with just one protein option—the Spanish omelette. After three weeks of traveling, this was easily the weakest breakfast we’ve had. Definitely not worth paying extra for - better to grab something elsewhere.

Staff

Very friendly staff nicely located the only thing that lets it down the is the fixings the very small towels the lack of toilet paper apart from that it’s fine just for one night.

Hotel is clean, comfortable and well run. Staff was.very helpful.

Great stay

The hotel is centrally located, clean, and modern. The bed and bathroom were spacious. The breakfast was great! I would stay here again.

Excellent property in a nice area 5 min walk to metro. Good restaurant's and grocery close by. Very friendly staff Highly recommend !!!

This is probably the worst place ever. It was totally unsafe and uncomfortable. It is a non me hotel but guests were freely smoking in their rooms. Smoke alarms were obviously not working, which made me totally nervous. Room was very small. Towels were old and had many holes. Beds were uncomfortable. I contacted management by email about the safety issue but i was totally ignored. Expedia did the same and never got an answer. Granada has more hotel choices for the same or cheaper price. DO NOT stay at this property.

Very good

Very good.

Ok for one or two nights. But if you want a comfortable room choose another hotel. Our rooms bathroom was smelly and the bedroom was cold.

We booked a room with parking. To get to the parking was very hard as there are a lot of one way streets and forbidden turns. We ended up turning around the city center for 25 min. When we left it was very difficult to figure out how to get out. The room we got initially (315) was very small and despite the hotel listing air conditioning on Expedia website the air conditioning was not working however we had a constant flow of warm air and no exterior window. There was a very strong smell of food and we assumed this was from the kitchen below. We complained and for our second night we were given a different room (311) which was much nicer, had exterior windows to get fresh air, no smell and no warm air through ventilation. It will be important to inform the customers about the parking situation (not on site, difficult access) provide information in how to get to the parking and how to get out and correct ventilation on room 315.

Girl in the reception during checking time was extremely nice and friendly, the whole staff always willing to help

Great hotel, very friendly staff. Very close to so many option for dinner or shopping. Highly recommended.

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Excellent service! The receptionists were so friendly and helpful.

Had an amazing stay, felt safe as a female solo traveler. One of the staff members had some personal issues.. but the rest were super sweet the next day! Lovely place!