Very good service

Alex, the front desk worker, went above and beyond to explain using the Tram into Venice. He helped plan our two days in Venice with detailed directions and maps! He even booked our boat trip to Murano, Torcello, and Burano. We would HIGHLY recommend this place! Breakfast was great too.

Overall it was okay. Communication ia great about self check in , as we were late. However, finding a ride to get into the hotel is challenging and pricey.

The check in host was extremely rude. We know we had to wait till 3pm to check in before we arrived but he was still extremely rude when we arrived early to drop off our bags. Our flight landed at 9am so we were tired and was tough to wait till 3pm to check in. He purposely ignored us and tried to start an argument when we asked about checking in early. He told us angrily “you have the information” just no empathy or good customer service. Then when we used the restroom as we were waiting for the room the cleaning woman yelled at me in Italian to close the door or something. The staff was Just not welcoming at all. Once in the room the a/c was very slow. The fan was broken so it didn’t blow much. Barely cooled. It had one speed and took forever to cool. The fridge leaked and also didn’t get cold. The tv had an antenna only. It only had what looked like local channels and had no HDMI port so we couldn’t even plug in a fire stick or anything. The WiFi was extremely slow and kept disconnecting. The “full” size bed was essentially a twin and maybe a single pushed together. It was very low to the ground and the seem between the mattress was uncomfortable. The mattress was not long enough and our legs hung off the end of the bed. We are both under 6 feet tall. The bathroom was nice but the room was so small that our luggage didn’t really fit. They had to remain standing up in the corner and we had to move them around when we left the room. There was a rotary phone in the room.

Great little hotel, Alex was awesome and very informative about the area Great restaurant with awesome food

Poor experience, overpriced, not even free coffee.

The staff was very helpful. They let us store our luggage in a storage room until we were able to check in (early arrival). They gave good information with transportation options . They were very accommodating with breakfast as we also had an early flight.

The staff was friendly, courteous and helpful. The room was clean, comfortable. The location was perfect from transportation. The staff helped with directions and where to go for meals. I highly recommend this place. I highly recommend to get the breakfast. It had everything you might want . Whether you need a big breakfast or just some café to get your day started.

Very helpful staff.

Affordable, close to grand canal. Great breakfast. Parking cost 8 Eu per day.

Alex at the reception was very helpful. Grocery store in the neighbourhood.

We love this area

About 10 minutes from the Island, easily accessible via bus . Family owned business, excellent breakfast and very friendly and knowledgeable staff. ( Alex )

Accessibility

Stayed November 2024. Incredible value for money, great room, great breakfast. We had a fantastic stay

This is one of the best hotels we ever stayed. Alex, the front desk guy, was super helpful and professional. He booked taxi, trips around Venice for us, and gave valuable advices to protect ourselves. His mother runs the included breakfast flawlessly with fresh fruit and pastry, never allowed any item to run empty. The rooms (4 for 8 of us) were spotless and roomy. The location is central, close to an excellent restaurant with great food (I loved the seafood spaghetti ) and surprisingly low priced compared to the USA. Love every thing about this hotel. Bus is a short walk from the hotel. Thank you to the wonderful staff.

Staffs were friendly and nice:)

Reception was EXTREMELY helpful. Breakfast was tasty and ample

Fresh decor, clean and comfortable, great value location for historic centre and the airport. Only point to note is that it is not so quiet so fine as long as you are a good sleeper

Excellent staff and location