Oscar and Herve are amazing. Oscar really truly went above and beyond to help us out after our airline did us dirty. It's a great hotel in a great location and I will definitely be staying again.

I found the location of the New Stein to be good for me. You are in walking distance of the Royal Pavilion, the Brighton Pier and The Laines. It was also easy to get to the Seven Sisters from New Stein - I just had to walk down the end of the street and catch the Coaster 12 bus to the Seven Sisters Visitor Centre. I also found it handy that you could buy breakfast and dinner (limited menu) at the hotel.

The staff were welcoming from arrival, a lovely bright clean room and close to all amenities, wonderful choice for breakfast.

The staff were friendly and responsive but there were a couple of basic things that should’ve been better. The sink was not working in the bathroom (!) and the sink in my bedroom was partially blocked. I mentioned both and they said they would look at the latter but it wasn’t fixed. The door also constantly slams - there is a notice on one side telling guests not to let it do so but it should be on the other side and/or fixed so it doesn’t.

Breakfast was really tasty and filling. Staff were friendly and helpful. Close all the things I wanted to see and do

The staff were amazing. We had a late arrival and they were great about that. They also made an early breakfast for us when we had to be out vert early on one of the mornings. The breakfast itself was also very good. Lots of food and very tasty.

Great place in a buzzing spot in Brighton. Easy walk to the sea and into town. People working there were great, very friendly and helpful.

Friendly and helpful staff and very fair owner

What a great place to stay, the staff were amazing so welcoming. A great Italian close by very close to the sea. Breakfast was fabulous!!!

Delightful staff on reception & at breakfast. Lovely breakfast & well catered for Gluten-Free.

Lovely stay and staff was amazing.

Excellent location next to the seafront, Lovely hotel. I had issue with the room. I suggested the manager have a close inspection in the room 103. Top of the wardrobe was dusty and bit of food scraps. Skirting board with wires covered thick of dust. Wardrobe and bedside table need a good clean. Carpet need a good vacuuming as you can see thick layers of dust by the wardrobe and near the skirting board and the lid of waste bin. It just need a very good deep clean and when i arrived the first day the room smells disgusting and had to have the window open for the next 24 hours and I was wondering if they use the rooms for homeless people.? Cleaners need to work hard on room 103!, otherwise I enjoyed my stay apart from the cleaning issues.

Excellent stay lovely breakfast reception were amazing comfortable bed and room had everything I needed Thankyou !

Room clean great staff friendly abd owner

Room was clean and a good size for a triple room of 3 adults location was great for walking everywhere

Easy and friendly book in. Room was perfect, everything was clean and fresh. Very happy. Will book again when we come in November :-)

The room was spotless and staff very courteous

Yes room spotless staff very friendly and good

room spotless comfortable and very very conveniently positioned. Staff were just great. Thanks

Sea view room was comfortable with 2 chairs and a table in the bay window. Very comfortable bed and very friendly service. We have stayed before and would definitely recommend it.