I stayed in a brand new room, I was the first to use it. There was an issue of the bolt lock not working when I arrived, but was fixed the next morning. The room was very clean, everything was new and the bed was comfortable. I had a great view of the pool and property from the balcony. Although the room was great, there is no sound proofing and I could hear every footstep and conversation in the hall. This woke me up a few times late at night or early in the morning. The serving staff in the restaurant area and cleaning/maintenance staff in the hotel were very kind and helpful. The front desk staff seemed to only want to help at a minimum. Overall, the pool/room/beach were 5 stars!! Beautiful hotel!