Overall Ratings & Reviews Hotel des Augustins

Room was small but clean and staff were very friendly. Great location.

Great hotel that is a former monastery right in the city center. Very convenient to everything. Nice size rooms and bathrooms. Comfortable bed.

Staff was exceptionally nice and helpful. It’s a beautiful building (old monastery) in the ❤️of Aix. If you drive, be prepared to park in a parking garage and walk a short distance. Definitely worth it. And take Le Bus around the area.

Aix-en-Provence is beautiful - but SO expensive. This is a superb address, just steps away from the Cours Mirabeau. The entrance is stunning: on previous visits to Aix I'd peeped in ... but now I've actually stayed here! Checking in, I felt very welcome - and I heard other guests being advised and helped very pleasantly, in French and English. But I have mixed feelings about my stay. First concern: the stairs up to the rooms from the entrance hall are VERY steep indeed - and the lift is very slow to react. You pays your money ... I was quite comfortable in room 101 (!) but it was expensive. The room was pleasantly furnished but not perfect: the electric socket next to the bed didn't work, for instance, and the over-bath shower arrangement was far from ideal - almost impossible to shower without water getting everywhere. There was an air-conditioning unit in the room but no means of turning it on. Fortunately the May weather, though hot, was not too hot, allowing me to keep the windows open. No insects/mosquitoes but there was quite a lot of street noise. This made me feel part of Aix and it didn't go on too late☺. Breakfasts were pleasant though to be honest for the price I'd have liked more savoury - maybe even cooked? - choices. Lots of good cakes, plus yoghurts, produits laitiers, etc. (standard supermarket fare). "Could do better". You simply couldn't find a more central, convenient place to stay in this wonderful town ... but maybe there are more canny choices?

Excellent service!! Extremely helpful and accommodating. Will stay here again.

Nice quiet hotel in a former convent. Room was nice, better for a single if you have lots of luggage, but very acceptable. Front desk very helpful, and did laundry on site for us twice. Did not try the breakfast option but it was offered in a nice dining area. Hotel has easy walking access to restaurants, historic sights, taxis, and train station.

Completely charming and a perfect location!

The hotel is lovely. The staff is pleasant and helpful. It is a short walk from the train station; the surrounding area is filled with great restaurants and shopping. The major sites are all within easy walking distance.

My curtains were broken and did not fully close, also there were businessmen in the breakfast room on calls which made for a noisy breakfast room. I don't think this is good practice for a hotel to allow this. However the staff were friendly and helpful and the room was clean.

The lobby is beautiful and accessible to use. The room was small but nicely decorated. The breakfast is a great value. The shower water drain was stopped up after one shower. The staff excellent, but we did not like the 5.80 euros compensation energetique added to our bill. We didn't notice it until we got home.

We enjoyed the beautiful old building, the quiet and appropriate decor in the lobby area, welcoming staff who attending to our small requests promptly.

Wonderful location. Hotel is very charming and architecturally unique. Staff were very helpful

Charming hotel in a great location!

We really enjoyed our stay in Aix @ des Augustins. The location was excellent - right off Cours Mirabeau and a wonderful little square with restaurants and pubs. A little rocky start as the room with terrace I booked (via description and pictures) did not exist. I’m not sure if this was an error on Expedia or hotel description of rooms; but, I was disappointed upon arrival. We were given the deluxe room that I booked, but no terrace, just windows. I was offered the comfort room with a terrace the next morning, but the room and bath were extremely tiny and there is no elevator to the third floor. We stayed in the larger room, which was a wonderful size (with sofa and twin bed) (also the bath). With the rain, we weren’t likely to use the terrace anyway. The bath has a huge jetted tub with handheld shower and no glass, so not easy to shower. Some noise from rooms above. Carpet in room a little worn, but everything seemed clean. Bonus: the room had both a coffee pod machine and kettle for tea - website had said these only bailable in common areas, so a big plus! Beautiful common areas and very receptive and helpful staff. Would definitely recommend this hotel in Aix!

Staff was great and very friendly, gave recommendations for things to do and places to eat in the local area

The most help and friendly staff!

Very conveniently located for the town in a lovely old building, large comfortable rooms. Struggled with the locks in windows and doors though.

Awesome location. Amazing interior design. The hotel itself is a historical treasure.

It’s age and character

The checkin staff were so kind and helpful. I felt very welcome as soon as I walked in the door.