As professionals with international practice, we are frequent travelers of beautiful high-end properties all over the world. We are recently at your property for 4 nights to celebrate our wedding anniversary.
I wanted to share that the property is beautiful, with lovely grounds, a wonderful pool area, and excellent breakfast.
I rarely leave negative comments, but in this case I wanted to share feedback that I hope management will find helpful. Other than Marie who was friendly and helpful, however, the daytime front desk staff were consistently and surprisingly unhelpful. On several occasions, they refused to assist with simple calls to local restaurants and shops despite that we were having obvious language barrier issues. While some eventually helped, it was only after it became clear communication was not possible. One interaction - during our check out - was particularly disappointing. After declining to assist with a phone call insisting that I’d be better off doing it on my own, a front desk staff member lectured me about wax left in a coffee mug that we had intentionally used to contain a melting beeswax candle and prevent damage elsewhere. (Warning; local beeswax candles tend to leak on the bottom). The hotel itself is excellent, but I would encourage management to better train front desk staff on guest service expected of beautiful property such as this. Many international travelers need occasional assistance navigating local language.
