Overall Ratings & Reviews 72 Hotel & Spa

Amazing place! Totally recommend

A truly wonderful hotel, team and location, a special place. Mohammed and the team arranged fantastic trips for us, which had been meticulously planned with excellent guides, timings and attention to detail. From the moment you check in, the service is 5 star - personal and nothing is too much trouble. The hotel is in a fantastic location, the setting is outstanding whether it’s for dinner or by the roof top pool. Myself and my wife have been fortunate enough to travel the world in many fantastic hotels, this is certainly one of the best. I couldn’t recommend the hotel and staff enough, a brilliant place. Don’t stay anywhere else.

The staff were very helpful and friendly and first impressions were really good on arrival with a welcome drink and explanation of the area. Located in a quieter part of town but good access to the souks and taxis etc. The pool area is nice but with limited loungers (I think the pool was maybe open to non-residents) so it made it a bit difficult sometimes to get a lounger. The room was okay (Ground floor) but the only windows pointed onto a shared courtyard thus no privacy so we had to have the curtains drawn a lot, so as a consequence it was always dark in the room. The sky lounge on the roof top is a bit misleading as we went up at about 7pm to get a drink and it shut. There is an inside bar on the way up to the roof top which was supposed to open at night, but on both occasions we went there it wasn’t manned. Not clear on booking that it was a ‘dry venue’ not uncommon in Marrakesh but maybe should have been clearer. Breakfast was nice, although quite wasteful as you get a lot of pastries, bread, pancakes and cakes automatically put on your table- it’s a bit of a carb overload and you just can’t possibly eat it all. If you wanted water at breakfast you had to pay the equivalent of £5 per bottle. WiFi went down a few times, and we seemed to get power cuts on a regular basis at night. Was a nice stay, but not sure I would rush back as it was quite expensive, but looking a little tired in places.

Great Riad!

The 72 Riad was located a very short distance from the Bacha coffee which was pointless as we couldn’t get in 3 days in a row. The area was peaceful but we did have to walk a fair distance to nice restaurants and sigh seeing areas but we like walking so it was fine for us. The riad was beautiful and we used the spa which was also amazing. The staff was kind and attentive also . However our experience with the manager was not good and definitely not to the standard of the riad. We arranged transfer to and from the riad. The charge for this doubled at check from 250mad to 500mad baring in mind we were only 20 min away. I emailed the manager to ask whether fast track was necessary this time of the year ( Feb 11th) as there was a lot of scaremongering online. She advised that this was imperative. She quoted us 2200mad which I thought was very high. When I asked if this was both ways she said it was. Firstly the airport was empty and very quiet so we didn’t need it at all. When we arrived at the airport we had no fast track facility. We asked at the fast track desk and we was not on the list. The lady manning the desk told us this service would have cost us 660 mad each! The manager ripped us off and would have charged us 4400mad for fast track. She also tried to charge us £386 for the atlas mountain. We paid £59 for both of us for 2 more areas and lunch: she also quoted us double for the balloon ride and we declined. The locals were lovely be more wary of managers in riads.

Beautiful oasis inside the Medina

The welcome was very warm and personal, the service throughout excellent Lovely rooftop pool, great hotel on site, spacious rooms Not a thing to fault, a real gem

The service offered at this property was like nothing I’ve ever experienced. Nothing was ever too much trouble. Stefania’s team really are fantastic and we were very well looked after. Our room was chic & tastefully designed. Thank you Riad72 we will be recommending you to friends & family! We hope to return soon.

Fantastic location, service and room excellent

Where does one begin? We had an amazing 4 days in Riad 72. It is such a beautifully designed property. It’s gorgeous. Nice local cultural heritage and at the same time modern and very tastefully designed. We had the room with roof terrace and jacauzzi. Totally recommend. But above and beyond the hardware is the software. The people were wonderful. From the owner / manager (the Italian lady) to the reception to the restaurant staff to the porters and cleaners, everyone was so sincere and nice and helpful. We couldn’t have asked for more. Thank you for the customised and personalised service. Will come back. I was told my some locals that Riad 72 has the best food in the neighbourhood. And y attest to that. Great food and good price Location was perfect. Near enough to all the sights and shoppping but away from the bustle and bustle. Perfect balance. Thanks again!!

Stunning lobby, comfortable rooms and friendly staff

We had a wonderful stay at 72 Riad. Throughout our stay, entire staff went above and beyond to take care of our needs. Very friendly and professional. Location was very central to many attractions and souk. We walked late nights but felt very safe. Highly Highly recommend this place to anyone who likes to experience local culture, food and old parts of Marrakesh.

The strawberry mocktail was a favorite with my 7 year old on the rooftop pool deck. The decor at the riad is elegant and stunning. The rooms are quiet and cool and luxurious. Easy access to shopping and dining. Staf is incredibly polite and friendly.

Our stay at 72Riad surpassed all expectations. From the moment we arrived, we were greeted with extreme warmth and hospitality. The ambiance of the Riad was truly captivating, with every detail carefully curated to provide a unique and immersive experience. The room we stayed in was not only comfortable but also elegantly designed, offering a perfect blend of modern amenities and traditional Moroccan charm. The staff at 72Riad were incredibly attentive, ensuring that every need was met promptly and with a smile. The breakfast experience was a highlight, with each daily selection bursting with flavors and presentation that delighted both the eyes and the palate. The roof plunge pool was the best place to relax and cool down. The location of the Riad was ideal, allowing easy walking access to key attractions while still providing a peaceful retreat from the bustling city. Overall, 72Riad is a true gem in the heart of Marrakesh, and I would highly recommend it to anyone seeking a luxurious and memorable stay.

Wonderful stay! Look no further. Great location, authentic riad, wonderful staff, clean rooms, great food and wonderful pool and spa area.

Excellent staff

Wonderful stay with friendly, helpful staff. A calm oasis in the middle of the medina. Especially enjoyed the rooftop terrace and pool.

The massage was amazing. Service thoughtful and unobtrusive. Lovely.

We had an amazing time at this beautiful Riad, it was the perfect place to relax after the business of the Medina. Staff were super helpful and nice, breakfast was incredible (it changed every day, loved all the pastries!). We also enjoyed sunbathing by the pool in the rooftop :). There is another pool in the ground floor but it was closed during our stay due to renovations. Having the option to use the spa facilities it’s also a big plus and you can organise day trips and transport in the hotel. I found our room in the ground floor a bit dark and narrow, but overall it was a great experience and I would highly recommend it!

It was a stunning hotel. Absolutely wonderful staff, food and service.