Overall Ratings & Reviews Best Western Plus Hotel Schwarzwald Residenz

Nice hotel with very large rooms and beds ! Our room had a separate area with the double-bed and a separate living room and balcony. The view on the landscape was very cute and relaxing. The receptionist was very kind and shared various tips on activities to do around the town.

Great stay in a fabulous location. 10 mins walks to the town. Please note the hill is steep to the town and may not be suited for all. Hotel and staff were on point 5*

The rooms are beautiful, spacious, and clean. The staff are just amazing. So sweet, friendly, and helpful. They lay out quite a spread for breakfast amd have excellent meal choices for dinner as well. Great food and service.

Great people. Very comfortable

Large room. Location is not great. Clean. Nice bathroom. Friendly staff.

Staff went the extra mile and very helpful. Lovely room with a beautiful view. The restaurant was pleasant with nice food.

Family friendly place, great rooms.

The curtains didn't meet in the middle. Wasn't offered garage parking

The staff and hotel were absolutely wonderful! I cannot say enough wonderful things about the gentleman that went above and beyond for us! We had booked the hotel last minute and he was so accommodating from the very beginning!! His kindness will never be forgotten. The rooms were beautiful and clean and so spacious! We would stay there again in a heartbeat.

Great quiet place, clean, sauna , great view, friendly staff

So cute and very specious

Really good base for Triberg and trip on the Black Forest Railway. Glad we stayed two nights and not just one as hotel and staff great. Parking in garage. Good if basic food in restaurant saved the steep walk back into town. Lots of guests in hotel in evening. Indoor pool looked good.

George helped us with check-in quickly and gave us the tips how to get around better.

Guest card was really helpful

While the property is a bit dated, it is located about a 10 min. walk from the heart of the town with all the shopping, museums, food and hiking. The room came with a nice large patio overlooking the town. The hotel lacks air condition, but we did obtain a fan from the hotel staff.

The Best Western Plus Hotel Schwarzwald Residenz is a lovely hotel. It has a beautiful view of the Schwarzwald/Black Forest. The hotel staff were friendly, helpful and accommodating. The hotel has onsite parking for a small fee of €6 a day or street parking is an option space available for free. The breakfast the hotel provided was exceptional with many different options from bacon & eggs to typical European breakfast items of meats, cheeses, Brötchen etc. There is no air conditioning, which was the only downside, but we were able to acquire a fan from the hotel. Would definitely recommend this hotel and would stay there again.

Loved the scenery and hike to Triberg Waterfall. Loved the drive trough the black forrest

The location was good and rooms were clean. However we were very disappointed by the unfriendly behaviour. The hotel staffs didn't show any kind of pleasant-ness. Breakfast timing given was 7:30am to 10:00am, but by 9:00am eggs and sausages were finished and couldn’t be refilled. When I mentioned this to the receptionist she was in disbelief as if we were lying. On a hot day they were not even kind enough to let us a take the water bottle which was given to us in the room. Surely the bottle of water was included in the hefty room price. Overall this behaviour left a bitter taste in Black Forest.

Lovely hotel run by a family. We booked the large family room. The water pressure in the shower is excellent. There is no air conditioning so the hotel provided us a fan and it was fine. There is no mini fridge and it is year 2024...so the hotel should update those amenities. It would have been very convenient if there was a fridge to store our food we buy from the town. The hotel is near Triberg waterfalls and the bird park and it is walkable distance. Bring good walking shoes and exercise clothes because you will walk a lot in Triberg. It was really beautiful and fun. Only negative thing about the hotel in my opinion is the breakfast and restaurant. The breakfast is from 6:45am to 10:00. We went for breakfast at 9:00 and they don't replenish the fruit. So at 9:00 when we go for breakfast there were only 2 apples left for fruit. The next day only 2 nectarines left for fruit. They should replenish fruit for all guests: not only the guests who come downstairs to eat early breakfast. Besides the fruit situation, there is enough bread rolls, cereal, yogurt, eggs and meat for everybody. The hotel restaurant food is shockingly bad. Our first night we ordered the chicken breast dish. It was amateurish. There was very little flavour...it was covered in cheese and some tomatoes. I am not expecting fine dining but I expect a bit more sophistication from the Best Western brand. The chicken was not cooked fresh. It tasted old. Not worth the €22. But overall the hotel is positive.

Great views from the rooms. Friendly staff and note that some rooms require use of stairs to access (for those of us with large suitcases). Rooms are very modern, clean and our family room was quite spacious. Pool and sauna were very nice. Only 15 min walk to any site. Restaurant on site for convenience. Great choice for stay in the area.