Jose Luis
Friends and Family Family
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
I loved the place where the hotel is located, and in general, the building. The girl in the reception was giving the extra mile, but it was simply too much for her, and I will explain why. We had no hot water, which, in the middle of the Swiss Alps, is not the most convenient thing. She really apologized and tried to resolve, but the problem was bigger than her. At the end, we left and it was never solved. We were told we might have a refund, but wasn't in her hands. Two days later and no communication from them. The hotel has old stuff, but maintained in OKish conditions, but the atmosphere is nice. It is such a shame that the problem wasnt solved.
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