Hotel of good standard but improvments needed with breakfast....tables not cleared..no cups...bread for toast...but not staffs fault...it just lacked leadership which comes down to staff training...only one lift working the whole of our stay...our room was very dark...window SHADED OUT AS SCAFFODING OUTSIDE...WHY WOULD ANYONE WANT TO BE STUCK IN A ROOM IN ALL THIS AMAZING WEATHER ANYWAY WOULD BE A FAIR COMMENT BUT WE SPENT OUR EVENINGS BACK AT HOTEL...just a bit depressing but worst things happen at sea...fridge not working either but fixed as soon as reported...

Convenient location.

Staff were amazingly helpful throughout.. lovely hotel would stay again

Very good

The room was clean, spacious the air conditioning was a blessing on the hot days. Highly recommend the breakfast delicious offerings. Staff were very pleasant and friendly

Super clean, modern rooms. Lovely stay with friends.

Check in was fine, however the car park was a 5 minute walk from reception. Only one lift was working in the hotel. The TV in my room did not have standard channels, a member of staff (I think) came and looked at it and couldn’t fix it. I was told it would be fixed the following day. The next day when returning the TV had not been fixed. After waiting 3 hours they eventually moved me to another room

The staff, the hotel, the food and the accommodation were all exemplary. I'll be using Crowne Plaza at IHG again wherever I can.

Staff were really helpful

We had not been told that there are major renovations taking place on the property. There was dust and debris everywhere. We had to request proper room service daily. The air con was not efficient. The restaurant staff were friendly and the breakfast was satisfactory.

Below average 4 star. But the bed was comfortable

Clean hotel, helpful staff, good location to Hampton court palace, Surbiton really lovely

Met with very rude reception staff, assumed manager as he carried on his staff training for 5 mins whilst ignoring we were stood waiting to check in. Ordered food and got £20 dry chicken and chips. Although rooms appear nice and refurbished woke up with what seems 2 bites on feet. Very odd place and not the feel of a crown plaza at all. Very unprofessional and random in most aspects.

Breakfast was poor. Poor quality ingredients. Tables unclear. No cups or cutlery. When trays had run out they were not replaced and no staff around to ask. Was very expensive for such a poor breakfast

Our room had stubbed out cigarettes on the balcony table. I made reception aware but they remained there. The hotel wasn’t able to issue room key cards so we always needed an escort to our room - this seemed to be a huge inconvenience to staff, and their faces showed this. We spent lots of time waiting for someone to let us into our room. Breakfast was cold and poor quality. I would not stay here again.

Clean room - however slow service for food at the restaurant

Literally nothing left on the breakfast buffet at 9am. No bread, or pastries, no beans or hash browns no bacon etc. To be fair to the staff they were trying their best, but clearly there is a management issue here.

Staff are really helpful

The hotel was clean, staff helpful, parking is chargeable

Been here before Always good