Overall Ratings & Reviews DoubleTree by Hilton El Paso Downtown

You didn't use or handle cash, being a cashless hotel is not good.

The property was not clean. Carpet was dirty, by the door and by the fridge. The drapes were torn. The door to the pool was broken. The tv didn’t work. The tech was called then it was fixed then we left the room came back and the volume didn’t work again. I left a towel and called them left my number and they never called me to say they found it or didn’t. The frames in the room had been broken one had a glass frame and other was without a glass.

Horribly ran and dirty with leaking plumbing.

Awesome stay! Love it.

Very accommodating staff

Great stay

The lack of towels provided, there is no USB ports to charge any type of phone or tablet, and got stuck on the elevator. The building needs more maintenance.

Great one night stay. Close to downtown nightlife and great food. Very clean and comfortable.

I had a great stay. Customer service was great. there was a small stain on the carpet but it was

The restaurant staff

I liked the friendly employees. The room is very nice and clean. What i didn’t like was that there is no fridge or microwave. No complimentary breakfast either. No free WiFi. The parking lot is very crowded and there’s a lot of junk on the upper two sections. It even looks dangerous. The location is very good, close to a lot of restaurants. The view was very nice too

It will be perfect if it will get renovated

We had a good time and is within Walking distance of shopping, staff was great, will be starting again in the .

I was pretty comfortable at the hotel. I just wanted to get some rest and it work out pretty well. Quit and friendly and nice view far from other hotels..

Issac at the front was amazing and so helpful. He told us some fun spots to go to.He was very kind and professional

It was very clean and quiet

The cafe associated with the property never opened the entire time I was there. There were rips in bedskirt. And while not a showstopper, the lack of attention to making the room look pristine was definitively disappointing for a Hilton Property. I would stay there again, even with this lack of attention to detail.

Super friendly clean and great food..

Nice hotel. Hotel didnt have any hot water. They had no estimated time on return of it. No solutions were offered other that not choosing to stay. I think a discount should have been offered or something.

The employee was nice and helpful, the room carpet was dirty with stains. The office chair was all torn, the coffee maker didnt even reach the outlet. Also, there was no hot water and we had issues with our bill. Also, no microwave or refrigerator.