Mercure Sao Paulo Pinheiros

Explore Mercure Sao Paulo Pinheiros
8.4
Very Good
From 1,003 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

9.0

Service and Facilites

8.6

Traveler Reviews Mercure Sao Paulo Pinheiros

Number of reviews per page
20
40
Top reviews
Elias
icon-Business
Business
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ok for the price but needs maintenance.
Giuliana
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Super friendly and helpful staff. The room is spacious, the bed is comfy and the shower is excellent. Decent breakfast. Very convenient location with on site parking, shops and restaurants within walking distance.
Walter
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Room was great spacious, loved it , except for the fact that there was only one hook in the closet, no refill of toilet paper, no do not disturb sign - asked multiple times for the above
Fernando
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Nice hotel in a good location. Rooms and common areas are overall clean, and the shower has amazing water pressure. The gym is well-equipped, and the staff are friendly and responsive. On the downside, there can be long lines at the front desk, and the pool isn’t as updated as shown in the pictures—it could use some renovation.
Leonardo
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Fair and modest place to stay.
Patrick
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

No bottle water provided.
Andrew
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Wonderful hotel. Everything works. Everything clean. Great staff.
Fabricia
8.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Room was great, had a separate seating area, the shower was fantastic! Breakfast was charged separately, but very worth it! A good variety of yummy food. Unfortunately there was construction going on and I was awaken at midnight with some loud pounding noises; called the front desk and it stopped. The area is safe and walkable with several bars/restaurants around.
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Christopher
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Good location
Nicholas
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

The property is quirky, the staff are excellent, the dining is good. There are some old-fashioned touches - washing lines in the bathroom - and in places there is a clear need for refurbishment, but it's a comfortable place to stay. And the swimming pool is excellent. I realise from other reviews that one must book a superior room in order to have bottled water and tea-making facilities in the room, but in my view this should be available in all rooms as standard.
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Paula
icon-Business
Business
8.0
/10
Reviewed 57 week(s) ago

Hotels.com verified review

Muy lindo hotel, con un buen restaurante, desayuno buffet super completo! Recomendable tanto para la familia como para viajes negocios
Wayner
icon-with Partner
with Partner
4.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

The noise level from cars and bikes on the road is extremely high. There is trash on the halways, there is always something left behind, like towels, trash, etc.
Zackary
icon-Leisure
Leisure
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Great breakfast
Marcel
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Bathroom not so nice, hairdryer unsafe. First gave single room then a couple room but bathroom was defect. They were reforming the hotel, so they are improving ❤️‍🩹
Evan
10.0
/10
Reviewed 91 week(s) ago

Hotels.com verified review

Wonderful service We used the pool. Nice it was covered and not dependent on the weather. The restaurant was nice and the food good
Clarissa
icon-Business
Business
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

A great place to stay - lots of restaurants and shops nearby. Easy access to hospitals and other amenities. Staff was very helpful. Wonderful restaurant in the premises.
Mark
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Hotel building and properties were well maintained and updated. Staff at the desk was friendly but english was poor. Restaurant staff was down right rude and inhospitable. Food was good but service negatively impacted the review. Concierge or at the door person had to be convinced to get us a cab.
Jeffrey
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Nice room in a good location, but there was water dripping from the bathroom ceiling and it made noise all night long. Hallway ceilings were under construction, so there were large holes in the ceiling. Otherwise, it was fine and staff were helpful.
Baba Gurjeet
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

The staff is very nice and the hotel lobby is pretty. The rooms are very small and congested (beds and bathroom). Beds are hard and the linen is poor quality. Limited power outlets in awkward places around the room. Amenities in the bathroom were not refilled properly even after service. The elevators are extremely slow and unintuitive and it takes forever to get to the room from the lobby and back. Still use stripe card keys that tend to get demagnetized easily. Lastly in my case EXTREMELY noisy! There was construction going on right above my room and they ran a drill on a Friday morning from 8am till late evening. No warning was provided for me to make alternate arrangements in time for my office calls. Then on Friday night through Sat afternoon, the neighboring building had some sort of low whining alarm blaring through and through.
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Daniele
8.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

Colchão muito firme, só um travesseiro. Ar condicionado um pouco fraco. Limpeza foi excelente. Sauna, piscina grande e aquecida maravilhosa. O vaso sanitário não dava descarga com pressão, quase impossível fazer tudo descer bem. Mattress was very firm, only 1 pillow. Air conditioning was a little weak. Cleaning was excellent. Sauna was working fine and the pool is huge and heated. Toilet had weak pressure, impossible to flush if toilet paper is thrown. Outdated features and look, however the room still looked alright.
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