Enjoyed a nice long stay at Freedom Inn, the staff helped ensure I had a restful stay, and provided transportation to Hanazono for access to the slopes. For a small service fee the staff will pick up a take-out dinner for you if you would prefer to eat dinner at the hotel after a long day on the mountain.

This was our third stay at Freedom Inn. We love the location within walking distance to the ski field but away from touristy Hirafu. They have a great pick up drop off shuttle service which can take you to dinner in either Hirafu or Kutchan. Try Kutchan for a more authentic japanese experience. You can even stop by an onsen on the way! There also is a free shuttle to/from the ski lifts. The rooms are very spaceous and there is an onsen/ouffro on site too. The photos don't really do this place justice. Time for some new photos Cliff! What really makes this place shine though, is the incredible team that makes everything run like clockwork. Jo's team are all so efficient, friendly and knowledgable! Always around for a chat, to help with restaurant and shuttle bookings and they give great tips for snow and dining. We'll be back again!

This hotel has the feel of a nice bed and breakfast. They have limited transportation but free parking. The staff are really nice and try to help accommodate you in every way. Its a decent price while not paying resort ski in/out prices.

Freedom Inn provides free shuttle service for their guests, which is important to us, who not only don't know the way around but also have not driven on snowy roads before.

Incredible service. The staff were always helpful and considerate. They go above and beyond for their guests.

We really appreciate the excellent service from Jai /Wife and his team (Joe, Ken etc). Location wise, it is walking distant to Hanazono. The hotel nestle in a lovely residential area where you can enjoy peace and tranquility especially during winter. They provide daily free shuttle service to Onsen at a hotel nearby (onsen entrance fee is only 350yen after 50% discount) and to many Kutchan's restaurants and super market. I am very grateful to Joe who personally sent our stored luggages to Grand Hirafu Welcome center without us coming to collect it.

Overall its a good hotel. Cozy and worth the value.

Property were old, breakfast were included but it was not something to be excited about; paid for more than 26,000yen per night.

Excellent service by the hotel, with regular free shuttles to Hanazono 308 and nearby towns for dinner. Very friendly and are always willing to help out with anything. From finding a sports shop, to food places, to onsens.

Highly recommend this hotel to anyone who wishes to ski/ snowboard in Niseko. The email response prior to my arrival was super quick. Their arrangement in terms of transportation and anything to do around the area was also amazing. They do free pick up service pretty much wherever, and whenever you want to go around the area. I am most surprised by the extra service they offer such as settling gear rental and lesson arrangements, which really simplifies our trip planning. They also have exclusive offer for Grand Hirafu and Hanazono lift pass, which helped me saved up a bit. The hotel rooms themselves are good. They have everything essential. Not luxurious, but enough to make a very comfortable stay. The hotel rooms are clean and tidy. The staff are incredibly helpful. They are great in giving recommendations and organizing things during our stay. I would like to thank all your staff, especially Tommy, for making our stay a very enjoyable and comfortable experience.

Excellent Service Staffs, very helpful and friendly

Hotel is beautiful, warm and cosy. Owner and staff were helpful with suggestions and ensuring we are comfortable. Surrounding area make us feel like we are living in a private property.! Great getaway from crowds and we were able to enjoy the beauty of winter and powder snow at Niseko Freedom Inn. Recommended for families..

We thoroughly enjoyed our stay, Justin was a very helpful host giving us tips about Japanese culture, and great recommendations on where to eat and extra sights to see. Thank you!

Unfortunately only had one night here prior to transit to another hotel that was closer to Grand Hirafu ski fields. In hindsight I would have stayed longer, however I wanted to be closer to the ski fields at the time. The reality is that they put on a very frequent, personalized mini bus to take you wherever you want to go, so the distance to the ski fields/ town wasn't a problem and is more than made up for by the larger room and great service that was missing in town.

Awesome stay with good service, complemenary van so logistics was easy, quieter environment than Hirafu. Really easy access to Hanazono ski field.

Well the hotel is fine if you are only there for the skiing and not to be immersed in the Japanese experience, more like a youth hostel than a Japanese hotel, overpriced. It was clean and staff nice but more like a western hotel. Do not be fooled by the picture of the bath, it is not an onsen, to have an onsen you have to take a shuttle and still have to pay.

Was in Kutchan for X Mas between 22 to 24 Dec. Location is a bit remoted however the Staffs initiative are "great" to improve this situation. They are very friendly, trying hard to arrange free transportation to and from your destination and very patient to explain and answer our question, obviously, we are stranger in Kutchan. We can feel their cheerful and helpful approaches are truly from their heart, it is very important for hotel industry and they really made the difference. Please keep it up :-) Benjamin Lee

room was cleaned and breakfast is just nice.

The Freedom Inn is not the typical B&B for Japan! For starters, the majority of the staff are non-Japanese and the complimentary breakfast is definitely "western"! The location is good, just a couple minutes drive from the 308 facility (lifts, magic carpets, equipment rental, dining facility). And the staff of the Inn will drive you to the 308 and back morning and late afternoon. If I was being critical, the rooms are a bit small, and a rotating breakfast menu would have been nice. But for the price, it's not bad! Location wise, it's good for hitting the slopes and definitely quiet. But if you want to walk to town, then this is not the place for you (although that's not much of an issue if you are ski/snowboarding all day, and are looking to go to town for dinner.... because the staff will drive you round trip to town every evening to the dining location of your choice). Hard to beat that kind of hospitality...

If I had to choose just one word to describe my experience at the Niseko Freedom Inn, I would seriously be hard pressed between choosing 'brilliant' or 'wonderful'. In essence, I am leaning towards wonderful in every sense. It would be utterly unfair to put it in the same ranks of some of the larger resort establishments in the area. Niseko Freedom Inn sits in its own distinctive and beautifully unique niche. My first encounter began with the sign at the entrance - Old Fashioned Style. This is not just attributed to the aesthetics, but is also to an alluring charm. It is good old fashioned awesomeness. Any travel experience is enriched by the people you meet. This is especially true with the staff at the Inn. My stay here was unlike anywhere else I have stayed. The staff really welcomed me more like a part of their family, rather than a guest. The warm, personal comfort and familial atmosphere at the Niseko Freedom Inn really does make you feel at home, albeit a surrogate one. Whilst not located in the hubbub of Hirafu Village or Annupuri, the Inn is just a stone's throw away from the slopes of Hanazono. Complete with its own ski/snowboard school, equipment rental, shuttle buses to Hirafu, F&B options - you really cannot ask for a better and quieter location. After a day in the pow of Niseko Hanazono's glorious powder snow, nothing beats coming "home" to a warm welcome by your surrogate family at Niseko Freedom Inn! That is my idea of a chillaxing holiday. Loved it!