Overall Ratings & Reviews Holiday Inn Express & Suites VAN BUREN-FT SMITH AREA by IHG, an IHG Hotel

Nice HIE! Always know what to expect. My go to for lodging.

Clean place to stay. Nice rooms, nice property. The breakfast was good. The side door lock with key doesn't work (it was unlocked at all times), there was no a/c in the hallway on the 2nd floor, one of our keys did not work with our door. Staff were friendly and helpful.

Very spacious for a two queen room! Push button control for room darkening blind. Friendly, personable staff.

Very nice! Clean and new!

I'm becoming a huge fan of Holiday Inn Express - I've stayed at three different ones in the last 2 months and they have all, including this one, been clean, comfortable and quiet. I've been most impressed with staff - from checking in to the breakfast provider to checking out - they all have all been welcoming and super friendly. Hard to find these days! I've already booked another stay for business next month!

Multiple power outages, and after prepaying ahead of time they tacked on $700 in charges on our card upon checkout. Now have to wait 3-5 days for them to be refunded. Not worth the price!

Spacious, comfortable, quiet.

Very friendly and nice area with lots of choices.

All of the staff were friendly. Room was very nice.

Clean and nice

Our check in and out was easy and quick. The room was very clean with well maintained and updated fixtures. The breakfast area was very clean and well stocked. The bed was very comfortable with 4 fluffy king size pillows. While we did not use the laundry on our floor, I did notice that the machines were new and the area was very clean just like the rest of the property. We had a very relaxing quiet night. I would stay here again.

Place was nice only issue was interior elevator repairs were shabby

Overall really good. We arrived very late and almost all the rooms were booked. The room was clean but didn’t have any towels. Called the front desk and they apologized and said they would bring them right up. After 15 minutes I went down to find they had totally forgot about it. It was a very small inconvenience but unpleasant after a full day of traveling and just wanting a hot shower and go to bed. Breakfast was very basic but they do have really good cinnamon rolls.

Very clean accommodations and friendly staff

The area to eat breakfast was very warm. I was sweating trying to eat. There weren’t enough low top tables. I ate by the computer because I hate high top tables. They were all open and the low top tables were full. Maybe you should make all the tables in the eating area low tops.

Very nice

Overall good experience .

Nice property and location

Cleanliness should have gotten a 5 but there were some long black hairs on the bathroom floor.

Terrible breakfast!!!!! Expensive for waht you get.