Overall Ratings & Reviews Holiday Inn Express & Suites NEWPORT by IHG, an IHG Hotel

The person who checked us in was amazing! As i get older, i look for, and appreciate, good customer service. The service we received her was many steps above 'good'. Because of this one experience, i will seek out Holiday Inn hotels when possible.

Great stay

Walking distance to the aquarium and restaurants . Although no view of the water and toom pool.

It was a comfortable stay - amenities available on request or at reasonable rates.Breakfast options - no salty options for vegans , had to do with sweet options like bread + jam, cinnamon muffins and cereal breakfast.

Clean, quiet, and decent breakfast. Woke up well rested after a two night stay!

Great location to everything we wanted to do.

Front desk was very friendly. Room is clean Good location

It was a great place to stay. We had to cut our trip short, but would definitely stay there again.

The staff was so lovely, the hotel was nice, and the shops across the street and around the corner were so awesome!

Front desk person was extremely helpful, friendly, and accommodating. Breakfast was great. We highly recommend this hotel.

Liked breakfast, lot of food choices. Accessible computer and other office stuff

Great service - clean - modern - good location

This is probably one of the best hotels in Newport the only downside is that there is no beach view. It is clean, safe and the employees are really nice. I needed to change room types upon my arrival and the guy at the front desk helped me do that with no complications. Has a pool, hot tub, fitness center all the good things. One other downside was that the breakfast was awful, cold or over cooked food and not much of a selection was disappointed. I would definitely stay here again though because everything else is so good.

A/C was very noisy

Male. 35. Traveling with wife and 2 year old twin sons with developmental disability. This trip was special for my family because we just lost my mother in law after a long in home hospice stint. We were very much looking forward to family downtime after a difficult season and traveled 6 hours. Our trip was for 3 nights in a king suite. This hotel was a horrible choice, unfortunately. One staff member was at the desk on arrival and he was clearly overwhelmed. Multiple people were waiting to have keys reprogrammed and to check in. We right noticed our AC didn’t work after we had setup our cribs and got the kids situated. We figured we are at the coast and wanted the window open anyway so thought it would be fine. Multiple guests had the problem throughout the weekend. My card stopped working multiple times each day we were there. Each time we were returning from an outing with our arms full with children and bags. Each time we had to walk around the entire building and then sit and wait for the one overwhelmed front desk person to finish whatever they were doing to reprogram our key. Very frustrating situation but we made the best of it. On Sunday, one of our boys got sick and had it coming out of both ends. Rough day. Around 8 PM, got kids asleep and I stepped out to pick up our DoorDash order. My key card stops working again. So I walk around and stand and wait and end up getting verbally assaulted by the overwhelmed staff member.

Brent and the other staff were very nice and courteous. Great location, very clean with no smoking our pets.

Our stay was ok. The people above was very noisy but it was fine noise didn't last too long. But upon check-out, i asked for a receipt which the representative said would be emailed to me. I still have not received the email. Also, there is no cookies as mentioned in the lobby. Breakfast was good though.

Clean and comfortable

We really enjoyed our stay. Everything was clean. The hotel stay was friendly and helpful. We enjoyed the pool and hot tub!! The breakfast was ok maybe a B but grateful it was there. We are used to raised toilets and the one in our room was really low to us but we managed. Having the Aquarium so close and the beach was amazing. We would use this hotel again.

Very clean!