I had mixed experience. The front staff was helpful enough to keep my parcel in prior to check in. What was disappointing were: 1. The restaurant BGM volume was too loud for me so I asked the staff to lower the volume but they insisted saying that it was already minimum. I had to leave the restaurant. 2. The guests in the next room played TV very loud even after 11pm. I knocked on the wall but no effect. I tried to call the front desk and the duty manager but the lines were busy. I just put ear plugs and slept.

The bathroom needs serious renovations. Also need more choice in breakfast for mon spicy veg people for an example fried rice and noodles

The staff are delightful and work extremely hard here, but sometimes try too hard. Citizen hotel senior management is aspiring for the hotel to be something it’s not. The food in the restaurant is good, but the staff are prompted by management to be over attentive all the time, which can be offputting. The housekeepers are also very hardworking. It’s basically like a UK travelodge, which is fine if you expect that, but the decor is tired. Theres a huge building site right next door, our room was very close and the sound of jackhammers started every morning, even on the Sunday. The location is good in terms of the beach, that’s true, but it’s hard to understand why Juhu beach has such allure for anyone. It’s filthy, rat infested, the water is full of rubbish and polluted with human excrement according to Google, and the view is non-existent due to the ever present smog. Think Bladerunner goes to the seaside, which is interesting - but not pleasant. In the evenings it’s very crowded with people bathing in the dirty water and getting public massages on the beach. Sorry Juhu and sorry Citizen, but for international travellers this is not a desirable location.

Average and air conditioning needs serious maintenance

No the rooms are very small and poor in upkeep Air conditioning is horrendous with poor service as it made loud noises and we had to call the maintenance guy Staff is very nice and helpful

The room is very outdated Room was not cleaned properly 2 star coz view from room was good.

Very very disappointed because I booked and paid for a room with breakfast included and after we ate breakfast we have been hassled to pay even though I have shown the manager my booking receipts and it says buffet breakfast. He will not honour it.

Room was very small and bathroom was very poor. Full of mosquitoes. Half a cup milk was Rs. 270/- We were recommended this hotel very highly by a friend but were put off.

A solid choice when in Mumbai, great location and good value. Exceptional service by the staff.

The service at this hotel is excellent, really well ran, great food and lovely staff whp cannot do enough for you. The view on the beach from the restaurant and bar sets this place apart from the rest. Highly recommended 🙏

Not good at all not worth it for price

Ok hotel not worth the price you pay

Staff were very friendly. And kind. Much appreciated.

Location is good

Very good stay well woth the money No negative comments

Room was small but decent. The location is good. Room service was was quite lacking.

Excellent

Not worth the cost..Staff try to help their best, it's because of them it is manageable to stay there.

Have been here 3 times now. Beachfront location excellent.

The beach and the restaurant was nice and the staff was really nice. The room was clean.