Overall Ratings & Reviews Cerise Nantes Atlantis

Asked within allowed timeframe to change from 2 nights to 1 night, which was approved by manager, in a written email response. We only slept there 1 night and checked out in the morning. However, upon check in, we were charged for 2 nights, despite said approval. There was no reasoning with the manager, she insisted that we had no right for a refund because I had said we would leave in the evening, even though we left in the morning, and despite teh fact she had previously approved the booking change. Insisted that all claims for a refund should be with Expedia. I which I could copy and paste her email response, proving my point and her words. Very poor guest relations.

Out of the area hotel but comfortable and good value for the money.

Staff made a big effort to get in touch and ensure we wouldn't have any issues with check in. The space was mostly clean and pretty well equiped - really helpful to have a kitchen when travelling with kids. Beds were reasonably confortable and shower worked well. Location was very convenience for our purposes, with easy access to large shopping mall and other businesses.

This place is highly recommended. 10 min from a major mall, a mini apartment that vices you the freedom to cook. Little patio outside... Really nice.

A bit of modernization would benefit, some fabric had stain marks :-(

Perfectly functional accommodation. No frills but the price was great so you can't complain. Only ten minutes for Nantes.

We struggled to find this hotel in the dark and in a real downpour. We feel the directions on the website need updating and a better map. That said, when we phoned the hotel, the staff were very helpful and gave us good directions - follow the tram lines out of the city, past the station and it is on the right about 5 mins from the big blue IKEA building. The staff were helpful with other questions too.

Spacious rooms and good equipment in the kitchenette.

More than happy with everything except the shower facility. The shower head could not be adjusted as its grip washers had slipped out. Also, the water flow was not good enough compared with most French hotel chains. A bit frustrating.

Great value for money and very comfortable and clean. Everything we needed was available and recommend paying a bit extra for continental breakfast which cuts out a lot of hassle.

good over night stay staff very helpful

The hotel room incl. bathroom were much larger and better equipped than we expected. It was a quiet neighbourhood with a large shopping centre, restaurants and cinema less than a 5min drive away. The bed was very comfortable and the fully equipped small kitchen was very convenient. Parking was safe and free-of-charge. A lovely place to stay at and highly recommenable. Please be aware if you arrive/leave on a Sunday: You have to contact the hotel a few days in advance to organize access and key to the complex and room as the Reception is closed Sundays.

Great place to spend few days visiting this area. Easy to commute downtown from the hotel, the bus station is just in front.

Tout est toujours en histoire de rapport qui a été prise et j'ai pris cette chambre en dernière minute 150 €. Elle ne mérite Clairement pas ce tarif. Propreté et état plus proche d'un hôtel tout premier prix.

RAS

la literie est de bonne qualité et les serviettes sont bien. mais nous avons eu que deux oreillers sur 4, la chasse d'eau des toilettes était bloqué. le grille pain fait sauté les plombs. il manquait les dosettes de café

Logement PMR spacieux et bien équipé. Le canapé lit est très confortable mais lit vraiment trop ferme. La salle de bain PMR est très spacieuse aussi, parfait si on est en fauteuil. C'était agréable de pouvoir prendre sa douche sans avoir de difficulté pour entrer dedans ou en sortir. Sinon petit soucis de communication pour l'arrivée tardive, on m'a dit que je recevrai un sms vers 17h vendredi avec les informations, rien donc j'ai rappelé mais impossible de les joindre au téléphone. Le lendemain je les ai rappelé, j'ai réussi à avoir la réception, on m'a dit que je recevrai le sms avant 18h, 17h52 rien du coup je rappelle avant la fermeture de la réception et là on me dit que j'aurai le sms après 18h... C'est dommage que les informations qui m'ont été données au téléphone lors de mes différents appels et par mail aient été contradictoires car c'était un peu stressant d'être dans l'incertitude. Au final j'ai bien reçu le sms pour récupérer la clé et nous avons pu profiter de la chambre.

Appartement propre et comme annoncé.

Concept sympa mais malheureusement, le logement est vétusté. Beaucoup de choses sont en mauvais état, le canapé lit à changer, odeurs d'égouts pendant toute la durée du séjour. Ménage laissant à désirer

A l'arrivée ils m'annoncent un prix 20% plus cher car la remise memebre n'est pas passée mais il a fallu 20 min pour qu'ils comprennent. Arrivée dans le studio n°220 normes handicapées propriété médiocre, état de la Sdb horrible, le siège pour les handicapées je suppose que personne naurait eu envie de l'utiliser. Le lendemain j'informe et on me dit que ce studio n'a pas ete révové. Je remarque qu'en passant par votre plate-forme nous avons souvent les chambres anciennes et sales. Ceci est-il la norme chez vous ??? Bizarrement impossible d'importer des photos du bel état de la chambre.