We had one of the easiest booking, check-in and check-out experiences ever. Front desk employee made our kids feel so special on their birthdays and was extremely personable. Everything we requested before check-in was in the room and it took all the stress out of traveling with little kids. Clean, quiet and great breakfast!

We loved it …. Definitely will come back again

The hotel is great for accessibility and kids.

This was a very quiet clean hotel and comfortable. There was a few hairs in the shower they I cleaned out but other than that , it was clean and nest and comfortable. Staff was helpful and accommodating and breakfast was kept stocked and was decent. Coffee was very tasty

First room had a broken bathroom door that wouldn’t close, the receptionist said that most people just deal with it. Once we asked her for another room she did give us one. There was a 50th class reunion going on and I believe it was supposed to be in the banquet room but over 50 people were hanging around the lobby and drinking. This made getting into the lobby and to the elevator almost impossible. I had to try and explain to our 5 year old grandson why people kept bumping into him. We usually like to unwind in the lobby and drink some coffee but that wasn’t happening. This went on until after 11pm.

Dirty sheets. But otherwise ok.

The staff was very friendly easy check in, plenty of parking, close to downtown and restaurants. The room was clean and comfortable. Fluffy pillows, clean sheets and towels. Complimentary breakfast was really good.

Staff was very helpful and friendly! Very accessible to area attractions. Perfect place to stay with kids.

na

Very clean, lovely staff, nearby attractions

Pros: good shower Cons: iron broken, door handle broke off, shower door didn’t close (caught on carpet), couch was dirty, carpet was dirty, air conditioner barely cooled off the room, refrigerator was warm, wrong keys provided, this place needs some serious upkeep, it’s like NOTHING is maintenanced (room 218)

Nice

The stay was good other than the fact that other customers had no respect for other people staying there. We stayed on 4th floor and had to listen to people talking loudly in the hall and letting children run and scream down the hall til 1:30am before someone said something to them about going to their rooms and being quiet and respectful of others.

Stayed 1 night for a Reds game, wish I could remember the girls name that checked us in, but she was was awesome! Maybe a touch noisy by the interstate, but that’s nitpicking. Great place

STAFF: Very friendly, enthusiastic, and willing to help. PRICE: Reasonable LOCATION: You will need a car to get to anywhwere from the hotel. CLEAN: The swimming pool was filthy so were many of the common areas. A real let down.

Stay was really good!

Outdated, needs overhaul. Cracked sinks, linen that I believe should be white but stained yellow. AC that can't keep up with the summer heat. Our room we dropped AC to 60 and still so hot. We ended up having to have a box fan in the room for entire stay. With all that said, with all the times I went to the front Desk their assistant Manager, Laura was amazing in trying to accommodate. She was warm, caring and understood, tried her best without attitude or negativity with every issue brough to her. This why for service I gave that area 5 stars. The gym, now one cleans the cardio equipment. My entire stay you could see sweat drip marks on the treadmills, just gross. Vents in same gym filled with dust.

I didnt like how they charged for parking.

Reserved a roll in hair due to leg issues and had to get into and out of a tub. Air conditioning didn’t work correctly. Manager did come and did what they could. But we woke up several times and soaked. Grand daughter slept on the floor in the bathroom she said cooler after wqking soaked in the middle of the night Terrible being honest

Beautiful hotel.