Overall Ratings & Reviews Comfort Suites At WestGate Mall

`Our stay was very enjoyable. The property is in good shape, and the staff were very attentive.

Close to things

We came with two dogs and were happy they were welcomed. Our family trip was quickly planned due to an emergency. Comfort Suites have been our choice for awhile. Breakfast items were varied and plentiful. Our room was comfortable.

Room was clean. Toilets are not ADA compliant. Might as well have just been the hole in the ground. No toilet in the building is higher than 12”. These are toddler toilets. My room had millipedes crawling thru it every day. People seem to stay only a night or two. We stayed 5 and it was noisy, but that is just the other guests not caring.

Stay was very nice. It was quite at night which is alway good. Breakfast was a little lack luster.

The room was dirty when I got there. The font desk staff needs to be more professional. Power was kept off on the Washer machine to take peoples money

Hotel was clean, room was nice and comfortable.

Reservation issue between Expedia and property. Hotel clerk and I caught in the middle. Expedia did call but property was sold out and nothing they could offer. Property did call sister hotel whom were also fully booked. Reservation I made online with Expedia was for 2 double beds. Reservation was specifically made so all travelers would have an actual bed to sleep in. When we checked in, it was in a King Room with a small pull out sofa. VERY VERY unhappy with reservation. Now have TRUST ISSUES that the reservation I make with Expedia will actually be what the hotel can actually deliver. VERY DISAPPOINTING.

The hotel was close to the main drag for restaurants and stores. Only ten minutes from star sports center. Liked that they offered rooms with two beds and couch just what we needed. What was not good, ice machine on our floor was broken and pool closed even though it was advertised as open on Expedia for May. When we checked in the lady wasn't friendly but got the job done other front desk were. Breakfast starts early but not as early as other hotels. Fridge didn't get cold but there was a fridge always a plus and microwave. Can be hard to turn left when leaving hotel no light. Easy parking, elevator fast, only saw one. Would stay again as location good, hopefully pool will be open and they offer three beds with the couch.

My stay was So Comfortable next time I’m in this area this will be my first choice

If it weren’t for the friendly staff at the front desk, would’ve rated terrible. Gentleman at the front desk Saturday was wonderful. Room was gross. Flies in the ice bucket, hair on the shower wall and floor, and missing linens and pillows for sleeper sofa we needed. Was told “sorry, we’re completely booked, we don’t have any extras” but the gentleman at the front desk was a life saver ! This hotel is in a great location near shopping, food and entertainment, shame it’s not a nicer place.

Had a king suite with a fold-out couch/bed. The couch/bed had no sheets and was extremely uncomfortable

The sheets on the bed were not clean, and i had to wait 20 minutes to get checked in.

The overall stay was good. The room was clean. Very accesible to nearby restaurants and shopping. My only complaint is the bed was too high.

N/a

Clean rooms

Because the glitch in the system was made reservation in different day . Supposed 11th to 12th , the system registered 12th to 13th. I called immediately Expedia and hotel and both was not able to help . So I have to do new reservation and I had paid for it.

Cleaning staff and front dest was friendly and helpful. Unfortunately, i came when the pool was closed. The breakfast was ok not great and when we needed our door yo be opened while we were away so someone could pick up the oxygen tanks my sister had needed, the front desk would not let him in without a hassle. Eventually this was taken care of. That was most unfortunate.

Only stayed 1 night as we were on our way to another location. Clean, quiet room. Friendly staff at front desk. Nice location. Easy to get to from highway. Nice breakfast

Only complaint bathroom fan did not work. Yet nice facility and very clean. Complementary breakfast excellent and the area stocked and staff very nice.