The staff are lovely!!!

We couldn’t stay as the whole building had a terrible smell, room was so filthy, carpets discussing, bed hard and horrible and all the furniture had stains. I tried to contact hotels . Com to get a refund as the hotel said that’s what we had to do and I’ve had no response be e yet.

Nice hotel helpful staff

Friendly welcome and upgraded to an absolutely stunning room. Thank you

Convenient location that is very close to a lot of attractions in the city

Parking was mis-advertised. The hotel explained this is not their issue, and that Hotels.com are responsible for the mis-advertising. The only hotel within 2 miles advertising "Convenient and secure on-site parking". The rooms at the Grand Hotel were only £40 per night more, but they didn't guarantee on-site parking, so I opted for the only hotel which did. My entire decision to stay here was based on secure parking. A quick check of Street View, and I could see a gate with secure parking behind. On arrival, I discovered there is no parking whatsoever. The only option they have is to buy vouchers to park on the street (ie: the same as every other hotel in Brighton centre), apparently the secure parking is for permanent residents only, not hotel guests. The room was tired and dusty, but to be honest that would have been fine if I could have parked as advertised. The people were very friendly, and need to contact Hotels.com urgently to have their advertisement made legal! The friendly chap didn't seem bothered though, and doesn't seem to recognise the importance of this. I've checked the advert today and it is still making the same false claim. I will not ask VISA to refund my charge, as my car was undamaged on the roadside, but I would have refused payment to VISA if there had been any damage to my car, as the hotel and/or Hotels.com would have been liable and I would have claimed free accommodation as part of the compensation.

When it was advertised as parking included then got charged. This was a bit confusing

The bed was really old, springs were coming out from each side. The springs caused some cuts and scratches on both of our legs. Room was a bit smelly too like damp. Shower had a stench. Toilet sink had cracks inside. People staying right in the next room to us which was less than 10cm apart, were arguing and screaming both nights. Automatic heating came on which meant room got so hot and stuffy, we physically had to step out of the hotel for some fresh air. Wooden laminate floor was dirty. Right outside our room was their personal garden which was a disaster to look out the window from. Didn’t enjoy the stay at all, wasted money. Overall very very disappointing and misleading from the their top reviews. So so upset.

Perfect

Very good value for money. Excellent room. Only downside is street noise of area but that’s Brighton

Stayed one night for a gig at the Brighton Pavilion. Parking wasn't easy but they do have permits. Breakfast wasn't available but there's plenty of other options near there. All in all a good place to stay.

it was so comfortable and welcoming. I so sorry if I made a little bit of a mess, I have autism and trauma, which unfortunately I can come in physical ways.

Excellent location for a trip to an event at Brighton Dome (just 10mins away) and stones throw to the beach. Check in is at the pub adjoining. The couple who run the hotel gave us two rooms situated together which was really thoughtful and the rooms were really lovely, bright and spacious. Really enjoyed out stay. I would recommend to make sure you confirm your booking well in advance of your stay.

Just a stone throw away from the seafront

It was great that this property was just a few hundred meters from the beach front and was pet friendly. The facilities were just fine. The area wasn't quiet because it's a busy area full of bars and restaurants, but with the windows shut, it was fine. I would stay here again if I wanted to be right in the middle of the action at the Brighton beach front.

Great owners of the hotel. Super friendly. Wonderful pub attached to hotel. Relaxing chilled out atmosphere. Will be coming back !

Good and very handy for close to the main pier. Parking was also very close and only a little extra at £10. Check in information was a little vague, as it states we needed to contact hotel before hand with more details on booking confirmation. No more info on this and no contact details given. I googled the hotel number and when I got through they seemed surprised I phoned and seemed obvious to them how I had to check in. Why not just put in the first place to check in at the pub to save confusion and time wasting?

Excellent location and friendly hosts. They noticed my partner had their leg in a cast/boot and switched us to a ground floor room. It had everything we needed for our getaway, including a fan and heater so we could get the room exactly how we liked it! Only thing to note was the TV didn't work in the room (or at least, we couldn't get it to work!). Very comfy bed and sofa. Highly recommend this hotel, excellent value for money.

Easy comms with the host. Location super convenient. Room clean (some wear & tear to be expected) Was able to purchase parking permit with ease through host. Enjoyed some time in the adjoining pub also run by property host who were very attentive and helpful.

Venue was in great location, and great price , Sadly room provided was in need of some maintenence, and the floors needed a good clean, Check in was confusing as was in another building 2 doors down from.venue, host was nice when we saw her, for assistance we were given a whtsapp number to call or text , tho when we tryed to report maintence issues there was no responce, was also garden maintence work going on riught outside our window, overall was ok for the price and locafion .