Overall Ratings & Reviews Holiday Inn Express & Suites BEAUMONT NW PARKDALE MALL by IHG, an IHG Hotel

The staff were friendly and the rooms were spacious and clean. Continental breakfast was robust and good. My children and I were very disappointed to find the pool in a green, cloudy, and stagnant condition. Needless to say, we didnt get a chance to swim.

After prepaying for a 2 queen suite and driving in from Florida, we find out the person in our room extended their stay and the hotel overbooked our room. They had no more rooms to accomodate our family.

I was not happy about the fact that I was not put in the room type that I booked. I booked 2 queens, because my adult son was traveling with me. The hotel said that they did not have any rooms with 2 rooms left, so they could give me a king or cancel my reservation. Also, the pool was closed…..it was green when we arrived there.

Property was very clean and relatively newer

So far my stay has been excellent.

Highly recommend

The room I was given had the bed placed right behind the industrial dryer machines of the hotel and they would run very early in the morning and throughout the entire day. Impossible to rest and have some quiet. And at night the sound of other guest's door can be heard so loud from your room or even when people talk in the hallways. If you are looking for good rest and you are not a deep sleeper, I would not recommend this hotel. Staff was very nice and tried to help their best.

It was fine. Staff accommodated us

Excellent

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Front desk was very helpful. Room was clean but breakfast area and hotel in general were not cleaned (appeared understaffed). In room - poor tapwater pressure (3rd floor) & lukewarm water along with soured AC odor could be remedied with minor updates and maintenance.

Ok

It was OK. The shades on the window weren’t great and there was a light pole right outside the window so our room was bright all night. The front desk woman was great.

Overall very good stay. Staff were courteous the only thing that decreased my rating for service is that the phone never got answered. Not sure if there was an issue with the line? The water does not get very hot in the shower. The room was really nice and bed was comfortable.

The hotel was clean. The front desk was friendly & helpful. Would definitely stay here again.

Hotel seemed clean but the shower was cold at night and morning. Not a pleasant experience in winter! Unacceptable!

Very good service and very helpful had a young man that works for me staying there The folks at the desk were extremely helpful to me and to him

Excellent service. Comfortable stay. Great friendly staff!

Fred deserves a raise! He was doing an excellent job in the breakfast area, working hard to keep items well stocked and the area clean. Super friendly too!

I couldn’t get the treadmill to work wasn’t user-friendly other than that. It was very nice and clean and the staff was very sweet.