The property looks great from the outside. However, the room was not well cleaned and maintained. We could see huge smuges on the walls and both bed spreads were covered in dog hair despite them having a 'no pets on beds' policy and us not booking a pet room. In the closet they have a bed spread change 'schedule' which shows they only change them about once per month. The other weakness is the breakfast. It's among the most basic that we've had. But all the basics are there... that is when they're actually stocked! Both mornings ran out of several items and, the one and only employee at the front desk would need to be notified to refill basics like coffee and cutlery. They even completely ran out of milk, with no restock possible until the next day. I had to take a bunch of creamers for my cereal. If I owned a hotel, I'd hop in my car and go buy some milk right then and there. They also had no water available as a beverage option.
What compelled me to write this review however, is that with both the issue of requesting new bed spreads and notifying staff of depleted breakfast items, the staff I dealt with made no effort to display concern or urgency, or offer any sort of apology for the inconvenience and the hotel's shortcomings.
None of this was terrible and I'd consider staying again if needed, but there are some seriously easy ways to strengthen this business.
The free electric car charger was a nice amenity.
La Fanrik, a restaurant two doors down, was fantastic!
