Overall Ratings & Reviews Neelam's The Grand Hotel Goa

Nearby amenities

Worst experience ever I personally recommend not to stay in this hotel instead sleep in the car if you have only option left , there’s nothing to be happy about smelly like rotten potatoes unhygienic everything including rooms pathetic!!

Loved every minute of the stay. It was just one night, but the service was wonderful, the room was clean and spacious and the food was excellent. One small point, i asked for a room with a bathtub, but didn't get one.

I arrived at around 2am, there was no one at the reception for my checking as the hotel manger on duty was asleep on the sofas, his colleagues tried to wake him and he told them to go away even though he seen me stood at the desk, then eventually he got up to check me in after some time. The pool was really dirt it looked like it was full of oil you could not see the bottom of the pool, room service food was always cold and of poor quality which often left me with an upset stomach. The lamp in my room was not working, the air conditioner was also not working for the first 4 days. There was no swim up bar in the pool as advertised, breakfast buffet room was too smokey to sit in. I would not stay here again and I would not recommend it. I added my friend onto the booking and discussed this several times with Expedia who confirmed my friend had been accepted to the room booking by the hotel, however when myself and friend Reyes to enter the hotel she was told she was not allowed in, I explained to the manager that this hotel had confirmed that she was able to stay and had proof, despite showing several emails from the hotel and Expedia the manager refused to let her enter, this problem went on for around an hour and again I had to call Expedia and tomallow them both to discuss the problem I was having. Eventually the manager aloud my guest to stay, he was rude and really hard to reason with. Wifi reuquires a pass word at least every 7 hours so you have to go back and forth.

I had a very bad experience. The food was bad . They chef was stupid i asked him fried fish he gave me fish with lots of red mirchi powder in it. I don't know what he was thinking. The staff were stupid. The room was wrongly alotted to me i had to run here and there to get it rectified. Wrong property. Wrong price. Wrong place. Wrong food.

Great hotel and location was very centralized ,breakfast was excellent....!!!

There is no wifi in room and lobby has not enough speed . Swimming pool is useless . Bad furniture and old tv in room .

this was my second stay in this hotel. but this time we feel that some facieltys was not thier

This property is nice to stay with decent rooms and available services. Its in the heart of Calangute beach area,near to Baga and Candolim beachs as well. We reached on the auspicious day of Ganesh Chaturthi when whole Goa was on leave and busy in celebration, which affected the services of this hotel too.As they couldn't send airport pick up(as promised earlier) on the day of arrival, they have reimbursed the Airport taxi fare for the same. Break fast buffet was very sumptuous and filling. Except few service glitches,we got very satisfactory service by Neelam's The Grand.

I went to this awesome hotel with my lovely wife on a vacation. We both were thrilled with this hotel and the location where it is situated. Room was clean and nicely organized! I will definitely come and stay at this awesome hotel again!!

I had stayed in this hotel for 4 nights 5 days. The hotel staff was helpful. The only problem was with morning breakfast, every morning they had same menu. Overall I was a good stay.

good location of hotel

Ok, not as per expectations. But it was clean, though the quality of breakfast was poor.

I planned my travel on Holi. Started from Pune early in morning and when I reached Goa it was all Hot and Humid and barely felt like doing anything. After checking-in and going through the lobby to my room by pool side..that small walk itself took almost half of my tiredness. Room was BIG, clean and cozy. Loved the beds :) Variety of food in menu, room service, resto-bar and Buffet breakfast are all very good. and top of all the locality, its soo close to Calangute beach and other tourists places that you never feel like "not" being able to plan and do something. Its like everything can be done. My thumbs up for the hotel and hotels.com for making this trip an unforgettable memory in my life.

The hotel is decent and very centrally situated. The food is good and the facilities are decent.

Very good breakfast pool was enjoyable best place in town

THIS HOTEL HAS NO WI-FI IN ROOM AND STAFF IS VERY RUDE.IN THE ROOM NO NETWORK FOR PHONE.THAT WAS THE WORST EXPERIENCE.

This hotel was better than I expected for a hotel is India. The room was nice and well kept. The bathroom wasn't bad but could have used more cleaning and updating. They had live music every night I was there but sometimes it went a little too late and made it hard to sleep. The staff was great and willing to keep visitors happy and the breakfast was good too, they had a lot of variety. Overall the hotel was much better looking than the others I saw in the area and is width considering.

The stay was all "ok" except for the room cleanliness. Room was not up to the mark at all. Don't know how the hotel is rated as 3 star. 1. Restroom and living rooms were having spiders web. 2. Toilet is having yellow stains. 3. Living room wall paint is all flaky. 4. Room was stinking bad. 5. No HD channels in the TV. Not even regular channels with good clarity. 6. Water from the taps is smelling rusty. 7. Malfunctioning of the split AC. Up on bringing the above to the managers notice, he was very arrogant and did not even care to resolve the issues. Later, his manager came up with some courtesy and listened to the concerns patiently. I was informed that the hotel will undergo renovation soon. But, I still, don't understand how the hotel was rated as 3 star.

We really enjoyed our stay in Neelam's The Grand from 3rd to 6th October'2014. Staff and hospitality were great and so was the complimentary breakfast.