I find it honestly shocking how this place manages essential services in a public natural park.
This is the only facility in the area, located in a remote part of Teide National Park where mobile signal is almost nonexistent. Yet, instead of providing basic support to visitors, they treat water, restrooms, and Wi-Fi as luxury privileges.
Wi-Fi is available — but only for guests staying in rooms. Even paying customers at the bar or restaurant are denied access. In a place where people literally cannot communicate due to lack of signal, refusing Wi-Fi (even as a paid service) is simply unacceptable and makes no sense.
The restroom situation is just as disappointing: you are forced to pay €1 or make a purchase. This goes completely against the spirit of mountain refuges, which traditionally offer at least basic facilities — often including free access to water. Here, you can’t even enter to refill a bottle without paying. That’s not just unfriendly, it’s exploitative given the context.
Everything seems designed to push you into spending money. And unfortunately, what you get in return is very poor: no real kitchen, no fresh food, just low-quality frozen products.
This place operates like a monopoly in a public park and clearly takes advantage of it.
My advice: bring your own food and water and avoid spending money here.