The location near the central train station is one of the best reasons to stay here. Also, the breakfast buffet was reasonably priced, and I guess this is an Italian thing, but it was excellent. Coffee is always great, food choices are the standard fair when in Italy. Very fresh. Our only complaint was we were on the first floor near the buffet prep station. It was a loud wake up call each morning. Of course the first morning we did not notice as we were up before dawn, getting acclimated to the time change. Last complaint was the impossible small shower. I’m not a large man, but I could barely move without turning off the water or worse changing the temperature. Oh well it’s an Italian thing I guess. Overall a good hotel, stay on floor 2 or higher. Hard to beat the price we paid.

Hotel location is convenient, room was clean, breakfast was good, staff were efficient and friendly. Room was comfortable but dark ; shower is extremely small.

Andrea was very helpful during checkin.

The staff was very nice and helpful. Breakfast was good. Public areas had nice character. However, the room (111 given) was quite disappointing for me as was not what I expected based on Expedia room information and especially photos.

Good location.

Staff was awesome. Breakfast was great, It's time to change the rug in the room not too clean looking and very old.

Clean room, the staf is very helpful.

We had heavy luggage as are also going skiing, so the location of HNN right near Principe Train Station & Flixbus stop was a big factor. But it's also an easy walk to all of the old town & the waterfront. When staying in hotels we always like option of a good breakfast included: HNN provides a very good one, with a variety of savoury, sweet, good pastries & cake, unlimited proper coffee, tea, juice, eggs etc. Reception staff v helpful, easy checking, stored our luggage pre & post check-in and checkout.

Hotel was really clean and tidy and ideally located to explore the delights of Genoa. Plenty of facilities nearby. Breakfast is worth it and there is something for everyone. Ask for milk for the room for your coffee!

Clean room. Friendly stff

Good location.

Great breakfast and coffee

Very nice room and location

Staff was excellent. Room available early. Room was good. Breakfast was excellent. 5 minutes from train station. 20 minutes to old town and water front.

Nice place, excellent service.

Air con was broken, no settings worked Without aircon room was cold with not enough blankets. Every hour or so noise from an aircon or some compressor came through the window.

Friendly staff. Good location and clean room

Lovely Hotel in an excellent location to the main train station. Rooms are refurbished but outside passages a bit grotty. New carpets are needed. My room was spacious but the shower was s nightmare. Too small to fit me and I’m not a big man. The temperature was difficult to adjust and I kept scolding myself. Finally I booked a room with a double bed and got 2 single beds joined together with a gap in the middle. Why do some hotels do this? and if they do why not tell the customer or have a mattress topper on top of the mattress. It was uncomfortable. It might be that this is only in my room but it could be like this in other rooms too. Finally the staff were amazing, all very friendly and helpful. Gave me some good eating recommendations thank you

The hotel is very conveniently located near the train station and all the main attractions. The hotel itself also left a pleasant impression, but we didn't like the breakfasts; they could have been more varied.

Okay breakfast selection. Great location if using the train system & 10 min walk to aquarium. Lots of good restaurants close by.