Overall Ratings & Reviews Giannoulis – Cavo Spada Luxury Sports & Leisure Resort & Spa

Great pool and on a nice beach. Hotel lobby great Rooms average. Patio for room had gaps which let people smoke drift in while you were sunbathing which really spoilt relaxing by the pool. Rooms are now well sound proofed either

Hotel was secluded away centers of activity, restaurants, shops etc. That suited us. Booked private pool area which was great. Some entertainment at night - good. Staff provided some classes during the day such as Olive tasting, really good. Some light exercise classes during the day. Variety of food - excellent. All staff very helpful and friendly. Used hotel taxi a few times. Same man very helpful & loads of local information.

Great stay! We got upgraded too which was a very pleasant surprise! Staff was always friendly and helpful to everyone! I will definitely choose this hotel if I want to stay in Chania in the future…

Amazing. definitely going to be back and cannot wait!

Beautiful hotel , we had a wonderdul time!!! The staff was amazing and very helpful. The food was great fresh and tasty. The pool bar is awsone the bartender is a pro and he prepares good drinks. I highly recommend !!!

Great service—the staff is super nice, good facilities and very good location. Lots of local restaurants within 10-15 minute walk as well so you can eat off the resort if you wish.

So friendly and welcoming. Staff were very helpful. Plenty of space to relax. Great sports facilities.

The weather turned so we didn’t get to take advantage of the beach and pool. Things looked nice but a bit of a sterile vibe about the place. The staff were not so accommodating about dining in the restaurant and we were finally seated and ignored for almost an hour before a waitress acknowledged us. She was friendly and saved the day. The power went out when we tried to check out and the front desk were not helpful or trying to come up with a solution but instead insisted on cash with no apology It just left a sour taste. If you are in to organized scheduling with activities sports and fitness it likely would suit your taste. Rooms were very clean and nice though and beds comfortable.

The staff was very friendly and helpful, our stay was very nice. The only negative comment would be regarding the mop trolleys waking us up each morning. As the corridor floors are covered with tiles, the cleaning ladies were making some noise when wheeling the mop buckets. The place was kept very clean though.

Amazing, great staff, great everything! We left another crappy hotel after one night and so happy we did!!

the hotel is amazing and the staff is great, the pool is very nice so about the kids pool, rooms are very clean, i have really enjoyed my staying there and i do recommend this hotel.

We enjoyed our stay but it had everything to do with being on vacation and nothing to do with service. Customer service simply doesn't seem to be a thing. For a 5 star resort, I'd expect being greeted with a smile and a "how are you" by most, if not everyone. Every request came across like a "favor" which again doesn't make sense considering how much we paid to stay there, staying in their most expensive room. One waitress would even often suck her teeth as she came to clean our table. The managers are nice but really need to train their staff on being courteous. We've stayed at probably hundreds of resorts and always enjoy having the chance to interact with the staff and get to know them. The staff here was cold and unfriendly and it did affect our experience. We did come across a couple of exceptions which was refreshing but really wished people were simply nicer! The rooms were fine, generally clean with a few exceptions and the food at the restaurant was good. It was nice to see they they incorporate Greek food in the menu and would have been nice to hear Greek music too in the halls rather than American music.

It was ok. That is all I can say

The resort itself is quite nice. The rooms are clean and very well maintained it seemed as though the towels where replaced and the beds made right after we finished using them. The majority of the staff where very kind and helpful. The real drawback for us was the "all-inclusive" package, and the quality of the food. We realized very quickly that it wasn't as all inclusive as we where used to in the Caribbean. We got a very limited selection of drinks and couldn't have anything with fresh fruit. This was a major problem since I'm diabetic and can't drink any of the sugary juices. All I had wanted was gin, and soda water with a squeeze of fresh lime which I was told was not possible with our package. Our next experience was of the dinner buffet. It was a decent buffet selection but nothing was really of exceptional quality. Everything tasted processed to some degree and it wasn't overly appetizing. Between the buffet and the drinks we decided to upgrade to the Ultra all inclusive so that I could get my squeeze of lime and so that we could eat at the ala'carte restaurants for lunch and supper. With the ultra our suppers were significantly better however still very underwhelming especially our last night (Sunday) when everything tasted like it was left overs from the night before (I had asked for rare veal, it came out well-done and refrigerator cold). We tried the lunch once and stuck with the buffet after that since the food was basically the same. Overall quite disappointed

The hotel was great and eating there was like eating in restaurants everytime. The staff was very nice and the room was comfortable and had a great view. The hotel isn't located in a big city and the buses in cretes aren't very frequent so you should travel by car

Great food. Great for a short and quiet stay. Would not recommend for a week or longer as would get boring.

It's an excellent choice for a family holiday. Hotel location is a bit far from Chania center, although you won't need to go to the city, since everything for a fantastic holiday is available in the hotel. We went just once to the Chania center, using regular local buses that pass 3 times an hour. the bus stop is just 500 meter away of the hotel and it takes 40-50 minutes, depending to traffic situation, to reach to the city. Hotel staff are very friendly and supportive. The food is brilliant, you may find variety of Greek and Italian foods in the main restaurant buffet. There is a large swimming pool at the middle of the hotel. some of the rooms are just in front of the pool and some have a smaller pool at the back yard. Ours didn't have direct access to the pool since it was in the second floor. I was happy with the room since it had a nice sea view and it was clean and calm. the rooms are sound proof. Hotel has a private beach just next to the swimming pool and there are a lot of good sunbeds available in both of the beach and pool. in the sunny weather and calm sea, the water is too transparent and you may see the sea floor and even fishes moving around you.

we had a beautiful vacation with our kids the hotel is amazing the pool the kids play room the food the bar the people

There was black mould around the bathroom tiles and toilet area. The bed and linen were fine but the cleaning was basic with little attention to detail. Some hairs by the cupboard door stayed there all holiday. Had a flood coming through the ceiling of the bathroom caused by upstairs plumbing coming apart. Now these things can happen but the reception attitude was such that they didn't seem bothered, no apology, "we'll get maintenance to have a look". Had to ask if the room would be cleaned again once fixed. If you're All Inclusive, you are treated very differently to the premium version. Very basic drinks, and I'm not talking alchoholic, really nowhere near other hotels All Inclusive for similar or less cost. Not good value for money!! Food was only warm at best, never hot and again some staff had an attitude, except if you were Greek.

My Wife, Daughter and I had a wonderful week at the Cavo Spada and will DEFINITELY return. We were 'all-inclusive' and stayed in a deluxe double room with a sharing pool which was fabulous. The food was superb, as were the facilities and we would be happy to recommend it to anyone.