Overall Ratings & Reviews Hilton Garden Inn Troy

I love staying here! We stayed here 8 years ago when my son was a prospect RPI student. Now, many years later and a PHD on his shelf, he has made Troy his home and when I visit, I always stay here as it is walking distance to his house. The staff is wonderful and accommodating and the breakfast is great!

I should have taken a picture of my mattress and pillows. I could hardly sleep as the mattress was so bad that I was rolling to the floor. The pillows on both beds should have been thrown out. We all woke up early with back aches and neck aches. I told the mgr and instead of offering a discount he said he’d have maintenance look into it. I don’t think he believed me. I don’t usually complain but I’ve been loyal to Hilton and deserve better. I usually prefer booking directly with the hotel but tried your service. I’m not sure if you advocate on my behalf.

The staff were super friendly and was very helpful answering any questions I had.

I appreciated the quiet, the cleanliness, the bathtub (rather than a walk-in shower), the sweet workout room (especially the elliptical), nice pool, comfy sheets and towels. Had a great margarita in the sports bar. But the very best thing was staff. SO efficient, polite, helpful, and the eagerly went the extra mile when I needed something!

Ice machine didnt work, coffee was horrible and the coffee machine had qater left in the tank, no conditioner in the shower. Room was cleaner when I left than when I checked in.

Good location and value.

Check-in receptionist was rude. Rooms were okay; pricey for the quality. Good hotel parking and good food options nearby.

The room's smell was terrible. It smelled like dirty socks.

Excellent stay

It was quick and easy

Nice clean room! Last minute stay! Accommodating, friendly staff!

Easy access to RPI. Room had a horrible musty smell.

We checked in after midnight, exhausted from travel. All went well until about an hour in when our ac unit started making a shrill noise. I used the chat feature to make a report since it was the middle of the night and we were too exhausted to even move. We ended up having to switch off the ac just to sleep since it was so jarring (which led to the room becoming warm). We took video and audio evidence and told the front desk about it a few hours later when we checked out in the morning and was told that there's nothing they can do with respect to compensation since we "booked via a third party" We were offered snacks instead. The one reason we needed the room was to get sleep before the next leg of your trip and that was interrupted With the ac off, we could hear every voice and sound coming from the corridors and the street outside, so it was a no win situation. Since we didn't physically report it to front desk and move rooms WHILE it was happening (at our most exhausted in the wee hrs of the morning), I don't understand why nothing could be done compensation wise post-event due to this third-party excuse.

I like staying here. Great rooms, great lobby, great breakfast, great staff, and etc. I have stayed here multiple times.

Liked the location. Breakfast included woukd be beneficial.

We had a very nice stay. The staff were AWESOME!

Very nice clean property with nice facilities

The property rooms of dog maybe dirty rugs. Bathroom clean. Unhappy with the smell in the room. Would probably stay again.

It was amazing!

The only thing I was disappointed with was having to pay for breakfast. It should have been included in the price as the room was very expensive.