The Reef Retreat

Explore The Reef Retreat
8.8
Very Good
From 459 reviews
Cleanliness

9.0

Room Comfort

8.6

Location

9.2

Service and Facilites

8.8

Traveler Reviews The Reef Retreat

Number of reviews per page
20
40
Top reviews
siddharth
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

A lovely place to stay with beautiful surroundings. However, the service was somewhat limited — amenities such as tea, coffee, soap, and shampoo were not replenished regularly and had to be requested. Aside from that, it’s a wonderful spot for a stay
Gaylene
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We absolutely loved our room on the 1st floor overlooking the pool. It was quiet, staff extremely helpful and so easy to walk everywhere
Garrett
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location and clean, although needs some maintenance
Jamie Lee
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The staff were very friendly. The rooms were lovely and clean. The sound of nothing but nature throughout the night was awesom and just a 30 second walk to the esplanade where you will find something delicious to eat.
gregory william
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great locatiom Also very functional Very good
Robert
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Unfortunately didn't realise before was too late had no lift as stairs where an issue, in fairness was offered a ground floor studio room. Room was clean and tidy but could do with refurbishment
Catherine Jo
icon-Leisure
Leisure
4.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

This property is very outdated. It is not clean. The doors and windows had cracks for critters to get in. There is no housekeeping services to clean the room after each night.Small little details, like the garbage can you had to touch to open, It definitely took away from Experience I was hoping for. In addition when I went to check in during normal office hours, the office manager came out and talk to me, but he referred me to the instructions as if I were a late check-in and I had to read how to get to my room. It was a little awkward. Also, when I had my early check out, I had to pick up the phone to call him to check out and it was very strange to me. I felt like I was bothering him. The lampshade had cobwebs. The shower was inside a jacuzzi tub, very odd. The windowsills were filthy. You can hear your neighbors. The pool and jacuzzi were very dirty as well. All that being said, Palm Cove is a very exclusive area and I would highly recommend staying in this area compared to Cairns, which is very touristy. I am guessing this property gets away with their prices since the area is so premium. In the end, I would not stay at this property. It is definitely not worth the price!
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Vanessa
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

We had a lovely big room , bed , balcony with a kitchen , we didn’t have a view , we went swimming , did yoga Saturday morning on the beach and went to the Palm cove market Sunday . A lovely weekend away
Peter
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very pleasant
Janine
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Well appointed appartments- very comfortable, central to everything. Will definitely return!
Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very clean and well run. Helpful staff, great location with everything you need. Would stay again and recommend to others 5*
Phillip Paul
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Awesome place to relax and unwind
Adam
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

This property and its sheltered garden courtyard was indeed a ‘retreat’ from the wind warning. We enjoyed our stay.
Susan Therese
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Amazing property, loved being there. It's very beautiful & comfortable. Great pool & Spa. Easy walking. Rooms are well maintained & comfortable. I will definitely be back.
Kirsty
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

It was in a great location, very easy walk to beach and shops. Great size rooms, very clean
Phil
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Great little motel - excellent location close to shops and restaurants. Room was very comfortable with all the necessary facilities. Awesome huge tv in room. Very comfortable bed. Great pool and bbq area. Overall really good Would definitely stay here again
Richard
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Really enjoyed our stay here. Comfortable beds, all mod cons, lovely outdoor heated pool and jacuzzi. Great location, would recommend.
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very nice peaceful setting with lovely cool shady garden area around the pool. We especially enjoyed the outdoors deck area in the kitchen patio of our room. Close to the beach and esplanade with the restaurants and bars. Palm cove was a great choice for our first visit to Cairns.
Andrew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great location next to beach , pool and spa are amazing! Staff and friendly and polite. Would go again.
Christine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Great location, exceptionally well equipt room - loved the outside kitchenette and eating area. Spacious and very clean. Highly recommend this as a well priced stay for exceptional value. Only 2 small things let the place down - (1) it smelt like chlorine the bleach was so strong (it was very clean though!) and it took a bit to remove the smell and (2) the surly guy at reception who was more interested in what he couldn’t do than what he could. We still loved our stay and would definitely return.
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