A really disappointing hotel. Despite booking a superior room, I was placed in annex room on the fourth floor which looked nothing like those publicised on the hotels.com website. The room was noisy due to being in the roof with wallpaper coming off the walls. Communal areas were also soulless and the general area surrounding the hotel was not pleasant. The hotel was so bad that an early check out and refund was attempted, however, the hotel refused. In summary, I would not recommend and suggest significant due diligence.

The room is super clean and the staff is very helpful and it’s very close to the Archaeological Museum which I visited Several times.

Staff was super. Room was sparkling. Great stay!

Good stay overall, clean room, comfortable bed. I was looking forward to spend Monday night after a busy day but the spa is closed on Mondays. They can’t allow hotel guests to use it, otherwise I felt like ami stayed in a 3 star hotel

Great place!

The Hotel its self had a nice entrance, descent rooms, bed super soft with a lump in the middle. Sink was leaking from under the sink. We did not feel like the front desk staff was attentive, and we had a language barrier. Our last day we had a nice lady that spoke English. We had just come from Rome and were completely spoiled with hospitality- we did not get that here. And since we felt uncomfortable with the area - it would have been nice to have some guidance on where to go. We did feel safe inside the hotel.

A wonderful 7 nights spent in a beautiful Italian palace turned into a fabulous hotel. The neighbourhood was a bit rough and devoid of nice restaurants but the Palazzo’ restaurant was wonderful. The staff were brilliant and friendly and helpful and we will definitely return

The rooms were not the best. The beds were terrible. Roberta was the only staff member who made the stay Somewhat tolerable.

Comforting room with good caring staffs

We love the breakfast foods, so many choices.

clean and staff are nice

The property is quite spectacular, though the neighborhood is somewhat rough (garbage, traffic, laundry, etc…) There was no hot water in the shower, and the hot tub was out of service. Dining on the property was a fantastic experience. The staff were of average friendliness — nothing remarkable, but not bad either.

Only stayed two nights, so didn't have time to explore the hotel. This place .is huge- like a palace with galleria, two courtyards, bar and a soa

Never found the gym.

staff is great, room was extremely basic. area around was safe at all. but naples isnt safe in general so it was relatively safer.

very beautiful hotel

Hotel staff was very friendly and helpful. Located in the newer part of Naples close to shopping and restaurants.

The bed was uncomfortable, shower drain was very very slow .

Rooms were quite spacious, clean and modern. Two things that we really didn't like. 1- the air conditioner never reached a cold temperature. 2- the shower tub had mold growth on the corners and glass1

Very nice hotel in a perfect location, rooms are clean, very nice staff!