Overall Ratings & Reviews Best Western Hotel Ile de France Hotel & Spa

The hotel was minimally staffed. Whenever we needed anything we had to search the building to find a staff member.

The hotel is impressive from the outside and the inside colors are very nice. However, in our room we were missing a bath towel, tissues and the cups in the bathroom had liquid in them which was not water. We asked for a bath towel and I saw the clerk get one from a laundry basket. When he gave it to us it was damp and appeared dirty. We then asked for a box of tissue and after looking for one the clerk advised us that there were none in the hotel. The holder for the bathroom glasses was also corroded. On the outside the hotel appears clean but on the inside it was very questionable.

Hotel and room was very clean. Only the spa is a bit worn by the time. Very nice restaurant and pleasant serving. I will go again !

The staff was excellent and extremely helpful and friendly.

Excellent

i was expected for a newest room and bigger, breakfast was nice, service was good

Had a great view on the balcony overlooking the valley. There was also a nice terrace for sitting outside located in front of the hotel.

Friendly and caring staff. Very good hotel. Recommended

Large Clean rooms, friendly staff. Rooms were a bit dated and the size with lack of furniture to feel made apear too open.

Struggled upon arriving sorting out twin beds, which is what I payed and booked for. Spa rules are ridiculous! Have to wear swimming hat and budgie smugglers to be allowed in, and once your in your be let down with the pool condition, nothing like the photos!! Mould in bedroom, wallpaper peeling of and dust/cobwebs in corner Positive note - the food in the restaurant was amazing

This hotel is pretty poor it is nothing like the photos it is pretty run down. The pool area is terrible and my kids refused to use it. The food in the restraint was ok but not cheap Over all a big disappointment and would not stay there again The girl a teacher the front desk was nice and helpful

It was up on a hill overlooking the French countryside

Pros : Lovely hotel, food really lovely, especially breakfast.lovely room with balcony overlooking the front ( initially put in a room right at the top of the building with a small velux window which was awful. The receptionist was really nice and changed our room without any problem) Bedding was crisp and clean, bed really comfy. Swimming pool was a real godsend (as we were staying during a heatwave) although a little dated Lots of parking spaces Good free WiFi Cons : NO AIR CONDITIONING IN ROOMS and yet it’s air conditioned in all public rooms Had to pay for dinner at table, not able to put it on room bill

Rooms are dirty with a musty mold smell,rude manager and cigarette smell in lobby. Do not stay here Hotels.com should not let anyone book from there site.

The breakfast in the morning had a really good fruit salad. It was my favorite of the 3 hotels we stayed at so far this trip in France. It was close to Belleau Wood. The bed was a bit too firm for my liking though so it was hard for me to get a good night's sleep. Everything else was great.

Nice hotel. location a bit out-of-the-way and difficult to exit from (no left turn).

Amazing views! Visited Chateau Thierry and Belleau Wood. Must see if you stay here.

We arrived later in the evening and were told to either walk to the hotel or spend the night in the train station. No taxis available after 10:00pm. We walked 3 miles to the hotel in the dark as we were left stranded with no offer of assistance. The Hotel is listed as English speaking, but is not. Do not be fooled by the Best Western Brand. Stay somewhere else.

The staff could not have been nicer or more accommodating. The hotel was so quaint, comfortable, and perfect location for history, champagne, etc. We loved the view from the outdoor balcony, the outdoor tables, the meals in the restaurant at the hotel were wonderful. Only wish their had been air conditioning but it was very comfortable even on the hot nights.

I like that breakfast was included in the price. The proximity to the RER station and terminal was also ideal.