Overall Ratings & Reviews Hotel Palazzo Giovanelli e Gran Canal

It was good stay. Staff was very helpful

I took my wife to celebrate her 50th birthday with our family and Hotel Palazzo Giovanelli did not dissapoint. From our first arrival the staff we absolutely wonderful. The rooms, fantastic, clean and well appointed. The location of the hotel is perfect for an arrival from the airport via water taxi or Vaporetto and is within easy walking distance from all the main areas, however, it is in a really nice and quiet location, meaning you do not feel in the middle of the tourist maddness! A great base for a stay in Venice - highly recommended. We will definately be back!

Amazing stay on our last stop of 2-week trip through Italy. Top-notch service, clean, good location, authentic property, convenience of a dock right on the Grand Canal, and a good breakfast to start each day. We received an upgraded room for our anniversary along with a bottle of chilled prosecco awaiting us - such a nice gesture which we really appreciated! The jr suite gave us much more room and a balcony. Heads up - There are complimentary tours to Murano which we didn’t know about - save money $/or headache figuring out zaporettos. Truly wonderful property but the service was the best!

Staff was wonderful at check-in. Hotel is beautiful and the room was very inviting.

Our stay was ideal for multiple nights in Venice. The staff was helpful and fun to visit with. The location next to San Stae was very convenient and the breakfast exceeded expectations! The rooms were well appointed and recently remodeled but werw tight and the mattresses were beyond firm (our only real complaint). I would stay there again in a heartbeat!

It was easy to check in. Hotel was close to everything.

Gtreat hotel, great location, great service, great price

Good service and nice views from every room. Breakfast was your basic spread, but the croissants were amazing!

always love this hotel! great location on the gran canal with a ferry stop right next door. great staff-always accommodating

Awful service. Attitude of no help. Yelling at a family who wanted WiFi. Wouldn’t help us with a phone call. Felt like they were doing us a favor to be there. All for the highest priced hotel of our trip. Lovely building, good location. Very uncomfortable beds.

beautiful hotel. great location, water taxi right around the corner.

All I can say, is that when you book as a couple, you run the great potential of being moved to a "sister" hotel, due to unexpected (and unbelievable) "unfortunate water damage" to your previously guaranteed booked room. It was obvious to us that we were being relocated in order to accommodate a larger group, who were to occupy several rooms. The little guy finishes last. We were denied a chance to visually see the alleged water-damaged room, and had no recourse, but to accept the alternative offered. Who needs to drag luggage around Venice on a Friday afternoon, seeking another hotel? We specifically selected this hotel due to its proximity to the Alla Laguna San Stae station, hoping not to have to transport luggage for any unnecessarily long distances, since we are both senior citizens. We were moved to a hotel two water bus stops away, to a less desirable area of Venice, close to the bus station. And during the transfer, the hotel representatives, Davide and his colleague had us enter through the exit portal to enter the boat without paying for the transfer. Although the room in the sister hotel was rather grand, we needed to get up earlier in order to be moved back to the San Stae station on the morning of our departure, causing us to be deprived of a relaxing breakfast. Booking this hotel is a gamble.

This hotel was amazing! We received an outstanding service from every staff member. The location of the hotel is right next to a bus stop and only 20 minutes walk from St. Marks Square. We were very kindly upgraded to the presidential suite for free! That was just the icing on top of the stay. Thank you so much to all of the staff at the Palazzo Giovanelli!

Super location in quiet area near vaparetto S Stae stop. Free taxi to murano glass factory. Reception staff friendly & helpful. Great breakfast.

Very quiet but close to local restaurants and easy walk to major sites such as Rialto Bridge, St. Mark’s square etc. Vaporetto stop very convenient but we walked everywhere. Courteous staff was always helpful. Room upgrade was wonderful!

This is our second stay at Palazzo Giovanelli. The staff is terrific. They are caring and friendly. The rooms are amazing and exceptionally clean. We love this location because it is out of the tourist area, yet certainly close enough to walk anywhere.

Friendly and courteous staff. Stephane the Concierge made an excellent recommendation for local food.

We arrived at night in a thunderstorm. We got off the boat on the Grand Canal. We knew we were close but saw no sign. We had never been to Venice. VERY frustrating trying to find the entrance in the dark and rain.We were soaked dragging our luggage by the time we found the entrance down a very narrow "street". THEY NEED A SIGN!!! Otherwise the stay was pleasant.

Nice hotel. Good location. Easy access to the water taxi

High ceilings. Away from all the tourists. Close to vaporetto stop.