Our room was clean but the patio area wasn’t. The staff were lovely while we were there but my husband left his phone charger behind and although we telephoned soon after leaving and before the check in time for new guests, it was not found and nobody phoned him back as promised. The spa was clean, quiet and relaxing. The breakfast was very nice with a lovely view from the dining area windows.

Breakfast has been scaled down in selection, quality & service and seemed disorganised. Also, as a vegan, there is very little available on the buffet table though I acknowledge they offer a cooked vegan breakfast which is good if you want hot. The granola which I like had run out & I couldn't find a member of staff free to inform them so went without. It would be a thoughtful touch if biscuits in the room were dairy & egg free just to cater fr a wider clientele.

Expensive room as we wanted a sun balcony - the sun area was in poor condition with weeds around the area and old seagull poo across the furniture. There is obviously plant machinery under the room for the spa so we were sat with that droaning and vibrating which isn’t exactly relaxing Staff in the bar and general food was excellent and enjoyed our evening in the main hotel. Next morning we wanted to have breakfast, check out early to give the room back and then spend some time in the Spa but the pool was full and we were left with a choice of waiting in the car until potentially some became available (already a queue of 3 groups waiting) or just leave and find something else to do. Sadly we chose the latter so our hotel/spa stay left us with no access to the spa facilities. Really poor and much better choice at other hotels in the SW which is a shame as we had been looking forward to visiting here

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We enjoyed a two night stay there recently. We had the room with an outing seating area which definitely made it more spacious and as the weather was reasonably good we sat outside quite a bit. The swimming pool was a brilliant experience and all in all we had a great time. Re the breakfast for the vegetarian option it would have been good to have a few more options eg vegan sausages or avocado please

Breakfast was very good, various options, Pastries, Cereals, Fruit, Selection of Breads to toast, Coffee/Tea full continental breakfast options while you wait for your choice of cooked breakfast to be served. With views from the restaurant over the Sea.

Staff service was great

Great hotel although room was a little small it was perfect for price. Staff were fantastic, breakfast was good!!

For 3 nights in the king

Helpful staff, brilliant spa

Rooms were very clean and had all the facilities in a lovely location walking distance of a town and by the sea only used a leisure club but did not go into the spa but it looked lovely

Booked to stay here as I was I the area for some important work meetings. Checked in had dinner decided on an early night at 9:30pm I was awoken by knocking on the door I opened the door to be greeted by the receptionist who told me they had given me the wrong room so I needed to get up pack up and go to the new room. I was woken up I was made to pack up my things I was kicked out of the room The reason for this the hotel gave me the wrong room and the person who had this room booked was really angry. So rather than one and get customer you now have two I stay in hotels at least once a week every week for the last 4 years for work and this was hands down the worst experience I’ve had in a hotel to date Beautiful hotel Wonderful surroundings Fantastic bar / restaurant/ facilities The worst customer service possible At checkout I was asked how my stay was when I told the two people at the desk they said “sorry yeah I can see how that could put a dampener on the stay” and then just stood there in silence until I eventually walked away.

The hotel is lovely. Clean modern feeling in a nice location, walking distance to the beach. However, I do feel slightly blind sided that the spa access located inside the hotel is not included for guests staying at the hotel. It is an extra charge and accessible by the general public. The pool that is included with your stay at the hotel is located in a building next door and not actually pictured when booking through hotels.com

4 night stay for business purposes, spa facilities looked good but were unused on this ocasion.

Lovely relaxing and chilled atmosphere.

Me and my fiance stayed here for our anniversary and we loved it! The spa was amazing 10/10 but the only detail to note is that spa is separate and you have to pay a fee of £50 per person which would be worth it - we actually got 2 hour slots for free as the main pool steam room and sauna were out of use so we was super happy we got the spa for free, staff were really helpful and polite, breakfast was good and it was included in our stay. The only problem was a few stains on the sofa and chair in our room and wet carpet near the balcony but other than that we was really happy with the whole stay

It was so relaxing

Excellent

Great stay as always

Disappointing. Large room, but poorly maintained. Spots of black mold in the bathroom and lots of chipped paint and a dirty carpet.