Staff employees were courteous and helpful. Location was perfect, centric, close to train stations and places of interest such as Plaza Mayor. Free coffee and tea are a plus. Room needs some improvements, tiles right outside of the shower were loose.

Nice hotel staff and convenient breakfast.

Excellent service

Nice shower and comfy bed but room little tired in some areas

One of the best continental breakfasts we've had in 14 years of international travel. Wide variety of food from fresh fruit to panninis and a coffee maker that makes a very decent cappuccino. The staff is excellent and very helpful in pointing out places to go and calling a taxi for us to get to the airport timely (and what an experience is the Madrid airport -- give yourself extra time to get through security and to take the tram to the international gates).

The location was great, the front desk employees were always friendly and ready to help. The room was clean.

The hotel was good value for the central area . Reception, cleaning was excellent. The breakfasts were an extra €9 each and limited but ok. The weather outside was cold and it took a while for the room to heat up with the air con and separate electric wall heater but was then fine.The view from the window was disappointing but quiet.

Clean and tidy room. Staff extremely helpful and polite. Great central location

Location is perfect. The room was very comfortable. Highly recommended staying here😊

Staff were very friendly and helpful. Location just a couple minutes walk from Puerto Del Sol. Breakfast was buffet style with lots of choice and good quality. Rooms were quiet and comfortable.

Great staff!! Super friendly

Great location at good price

Location is good but kind of noisy at night. The staff is great especially Eluska. Eluska was very accommodating and very friendly. She made our stay wonderful because of her kindness.

Tiene buena ubicación, cercano a atracciones turísticas. Si viajan con un grupo de amigos no hay mucha privacidad en el baño.

The property is just okay but the staff are helpful. The location is centrally located to restaurants and other popular sites although the street where the hotel is located you see people hanging out on the streets past midnight till early mornings.

The hotel requires TLC. The price is ok for the quality of the property. The staff was friendly and helpful.

Room was small but work good. Thought the breakfast was a little high for what we got but was the same for most hotels in Spain. Hotel was easy to get to

Fairly easy to get to everything!

Great location,clean room,friendly staff great customer service

Great hotel ,great location,excellent rooms, great staff