Overall Ratings & Reviews Thomas James Hotel

They didn't open the door when I knocked. No doorbell, no phone number to call. I couldn't get an answer so I had to find somewhere else to stay. I want my money back!

One night stay. Convenient, central location. We parked around the corner- £4.50 for 24hours. We didn’t inform hotel of check in time but staff didn’t mind - they wondered why the instructions still included that. When we got back at 11.30pm it was rather loud from the bar below but we weren’t surprised by that considering other reviews and the fact that it was a Saturday but all was quiet from midnight. The room was airy and had a fan. Bed was comfortable and towels and linens all lovely. Continental breakfast was included. All in all very good for the price - would stay again!

Good hotel, great staff, room comfortable for my needs and i have stayed before and have future bookings, nice evening music and atmosphere, very nice cooked breakfast, well worth staying.

A perfect spot for an overnight stay before moving on to a meeting next day.

Did not stay as did not have trust in the property as they didn’t answer message or phone calls

Whether was fantastic all week and my stay in the hotel was great lovely places to visit and see like jepson gardens and the royal pump rooms as well as some great food places and bars.

A very small room with very little space to move, and the wallpaper is falling off the wall—no fan in the room, a very old chair which needs throwing out. Bed very uncomfatuble did not get much sleep the two nights we stayed.

Very welcoming on arrival. Room was ok, fairly noisy with the acu directly outside the window and being one of the hottest days of the year window had to stay open, when closed sound was minimal so not a huge issue. Great value for money!!

The main point was fire alarm went off, I made my way to the meet point Iceland shop , in middle of night no one there .no staff in the morning knew anything .no fire service turned up .so someone was there to have checked and turned of panel but no info ,no care to the residents .... I have emailed twice to hotel owners noting back .... I reentered at my own risk as no care shown to us . I would of overlooked the very silly grumpy rude women on at breakfast that spoke two words that was , after I said morning and explained last night was a foul look and a sharp no... Then a point to the menu and a sharp, " breakfast!"......? So I ordered The entrance bus disgusting and stinks strongly of hybrid weed . The room it self was clean , the bathroom sink no plug , and a strong smell from back flow, do not open the under sink cupboard smell made me dry rech . Room3 You are not over looked in bathroom but no blind It was clean and towels are spotless The bedroom spotless , bed clean and ok The kitchen fans need a beef clean .as the strong smell of dirty grease and cooking oil Ex chef so I know what the smell and reason is Also the coolers for cellar go off in night , curtains need re hanging As less than 40 pound I would of over looked the bad points as I just wanted a bed that was clean and clean room. Polite staff . If you are in front house hospitality you always smile no matter what day you are having The fact of the alarm and can't over look that it is

A rather scruffy basic room with a not very comfortable mattress. Noisy pub below. On the other hand the shower was excellent and a cooked breakfast included.

Stayed for one night. It was spot on for what I needed. Staff were extremely friendly and helpful. I didn't know my way around the town and they gave me some suggestions for evening meal. Had sky sports and I enjoyed the cricket whilst having a drink

Everything went smoothly from check in to check out. Friendly & helpful staff & excellent breakfast.

Room was clean, bed comfortable. Good location, short walk from Railway Station and the Shop. Great value.

We stay here when we go to an event at the Micro Pug just a few minutes walk away. We haven’t sampled the breakfast yet

Great stay , very friendly staff and locals made us extremely welcome, our only issue was the stairs up to our room as my wife has mobility issues Breakfast was really nice

Mattresses were lumpy and very uncomfortable Breakfast service was lovely, helpful and quick.

Bed comfortable with clean, crisp linen. Shower powerful and shower gel provided along with hand soap. Room appeared clean but carpet could do with replacing. Breakfast good! After reading previous reviews I was pleasantly surprised by my experience

My stay was great and the hotel was really good plenty to see and do.

The stairs are very steep and no lift. The hotel is above a bar which offers karaoke every Friday and Saturday until late into the night. This and being next to a railway bridge and on a T junction made it a very noisy stay. The staff were polite and friendly

Staff are great friendly and helpful, breakfast was spot on good quality, central location, I've stayed before and it suits my needs, everything worked correctly, good hot water in shower (better than some more expensive hotels). Overal a nice hotel to stay lovely building but needs a freshen up.