When booking rooms to another country, it can be a bit stressful, not knowing if they will honor the rates or what condition of the rooms. I made a reservation for 19 rooms for a group of 23. The front desk people had everything ready when we checked in before noon, all the details perfect. Not one glitch. The restaurant is great, serving a full buffet for breakfast lunch and dinner. Very fresh food with nice selections and the servers were very accommodating. This is our second stay at this hotel and we will definitely use it again when visiting in the Sorocaba/Votorantim area.