Fantasty

Loved this place. Definitely want to come back. I should stay quiet don't want my new favorite place to be discovered 😉

Great deal

Great building, gardens and pool area

Vuelvo cada año, varias veces por una única razón, sus piscinas. He recomendando en varias ocasiones este hotel a familiares y amigos y creo que no volveré a hacerlo por varias razones : 1. El servicio de desayunos no está para nada a la altura de un hotel 5 estrellas. Servicio desagradable, escasez de productos y oscuridad 2. Experiencia de check-in nefasta, terriblemente lenta y staff poco detallista 3. Es un hotel para niños , si esto no te importa o es lo que buscas está bien. Asimismo he notado el hotel más descuidado Ie otras veces. Mi habitación no tenía kettle. En definitiva , lo único por lo que escogería este hotel es las piscinas. Los otros Lopesan de Meloneras le superan en cuanto al resto calidad precio

Definitely not a 5 star resort. Great theming in the most part, but all of the water was out of the lakes and rivers which put a massive dampener on the experience. They were working on fixing the issue while we were there with petrol cutters creating an huge amount on noise. The staff in the restaurant were friendly, but several times when we asked for basic help (extra towels and directions for bus stop) we were met with rolled eyes and an attitude which showed they felt us a nuisance. Pools are really good, but standard situation where people were leaving their towels on beds so made it impossible to find a spot on the first few days. The hotel did try and fix this but putting notes out. Food was ok, we found any meat cooked on the griddle was poor, in some cases inedible. Beef was very tough and fish teeming with bones. Worst problem was despite us asking on 3 separate occasions for interconnecting rooms; on booking, by email and on checkin. Only when we arrived did we find that it’s not possible due to us being a party of 6, the only interconnecting rooms they have are for 2 people per room max. With 4 children, If we’d have know this we wouldn’t have chosen this resort. I am generally a happy traveller and seldom complain, I tend to get on with things and make the most of every situation. So it aggrieves me to write this review. There were good parts to this holiday of course, but I definitely wouldn’t stay here again nor recommend it.

So spacious! So many things to do around the property where you rarely need to take a cab to go anywhere else.

The resort wasn't very nice I was however disappointed that the water was out of all the water features around the property. We were not made aware before booking that this would be the case. Otherwise the property was nice.

Great hotel. I was allocated a room that I wasn’t happy with and the situation got promptly resolved. The food was excellent! Staff were lovely and the pools were very peaceful.

great property - shame they were doing renovations on a the grounds and water features

Terrible service—this hotel shouldn’t be rated as five-star (or a VIP hotel on Expedia). The staff was unhelpful, the facilities were poorly maintained, and the overall experience was far below expectations. Definitely not worth the price! I’ll never stay here again and wouldn’t recommend it to anyone looking for quality service and a true luxury experience.

Ill start off by saying this is NOT a 5 Star Hotel. 4 at best. I booked a Superior Double Room, Terrace Room. Later switched to a different room due to the noise outside at 5:30 am every morning. (BIRD GARDEN) Pros: -The pool area was very beautiful, nice pool for children and adults. 10/10 -Cleaned room everyday. Cons: - Rooms are old, NOT sound proof, and have bad lighting. -Shower area was dark and slippery. -Amenities smelled like chemicals. -WASPS/BEES everywhere around pool. -Food was mediocre and quite expensive. -Service for drinks/food was often slow and rude.

This hotel is truly spectacular. If you're looking for a tropical getaway without traveling too far, this place offers an immersive experience with towering palm trees and lush, warm-climate plants throughout the property. The atmosphere makes you feel like you’ve been transported to Mexico. The rooms are spacious, with large bedrooms and private terraces that provide a peaceful retreat. The hotel itself is vast, and it takes about a day to get familiar with the layout. Despite its size, it remains a quiet and relaxing place to stay. Amenities are impressive, including a heated pool and two beautifully designed buffet restaurants. The upstairs bar is equally stunning, with stylish decor that enhances the ambiance. Fitness enthusiasts will appreciate the well-equipped gym, though it would be even better if it opened at 6 AM for early risers. However, the food quality is inconsistent. While some meals, like the steaks, are excellent, other items—such as oil-soaked fries—miss the mark. The buffet food is often served cold, which is disappointing. The biggest letdown, though, was the cleanliness of the plates. On four out of five days, I encountered plates that were visibly dirty, making me hesitant to use them—something I wouldn’t expect at a hotel of this caliber. Overall, the hotel has a lot to offer in terms of ambiance, comfort, and amenities, but improvements in food quality and cleanliness are needed to make it truly outstanding.

Amazing

Amazing hotel. Beautiful swimming pools, rooms very nice, breakfast superb.

I recently stayed at this hotel with my family, and I must say, it was far from the luxury experience we were promised with our full board package. The first thing we noticed was the uncomfortable bed, which made it nearly impossible to get a good night's sleep. The room itself was outdated and in desperate need of maintenance, which gave it a neglected feel. Cleanliness was another major concern. It seemed like the housekeeping staff were not doing their job properly, as we found dirt and dust in various corners of our room. To make matters worse, there were not enough towels provided, and we had to ask multiple times for additional ones. Also very cold room over night with no heating at all in whole hotel. The food was a significant disappointment as well. The variety was limited, and the quality was poor, leaving us longing for decent meals. We felt like we were receiving minimum service throughout our stay, and it certainly did not live up to the standards of a 5-star hotel. To top it all off, the swimming pool was freezing cold. Despite the hotel claiming the temperature was 23 degrees, it felt closer to 15 degrees, making it impossible to enjoy a swim. Overall, our experience was far from what we expected from a hotel of this caliber. I cannot recommend this place if you are looking for a true 5-star experience. Save your money and look elsewhere!

Great resort. However, rooms are very dark not enough lights. Pool area a bit tired looking in parts. Long queues at reception around peak times.

Amazing facilities - what a place. If you want a luxury stay that’s child friendly and has delicious food then here’s your place. We stayed half board and it was more than enough for us, I think full board would have been too much if anything! Trying to find fault I would say the area doesn’t have a great deal of places to go, but lovely shops along the beach front and places to go, just not loads to explore. But there is more than enough to keep you happy at the resort with plenty of different pools and activities - if that’s the type of holiday you’re looking for it’s absolutely spot on!

Fantastic place to stay. Very clean, quiet. The staff are brilliant. Fantastic location everything is within walking distance and if you want to go further taxis and buses are nearby.

Brilliant family holiday, very accommodating staff. Unique rooms are worth the extra.