Overall Ratings & Reviews Grand Hyatt Macau

I got the comfortable, clean, and spacious room with water fountain view. Overall, a really great hotel, one of the best hotels that I have ever stayed in! The staff are so nice, kind, and friendly. Thank you so much to Mr. Sigit C. Sugianto for the helpful service. My first trip in Macau has been so memorable and good. Will certainly return again! See you next time.

Thank you for the hospitality that our family received, both in terms of the comfort of the place, access information, the best culinary spots or photos... special thanks to GSO Sigit Sugianto who helped a lot, Danke

Very happy to stay in Grand Hyatt Macau, even only one night, we booked 8 rooms. We arrived in the morning, we put our luggage in the concierge and we explored the city. All the staff is very kind and helpful, especially Jack Wu, he is very helpful when we check in the hotel. Will stay here again when we go back to Macau, the room is very comfortable, clean, and so big, the facilities are also great.

Great customer service and beautiful hotel. I was staying in Grand Hyatt Macau for 2 nights and would go to HK airport straight from Macau. The concierge (Mr. Sigit) + all of the staff were very helpful and attentive. He made arrangements for us so that our journey from Macau to HK airport would be effortlessly. Greatly recommend.

Perfect stay here! Room and everything.

Cukup senang tinggal di sini, terutama staff nya sangat ramah n baik-baik.

The staff very helpful and kind.

Sangat menyenangkan menginap di Grand Hyatt Macau. Bersih, dan makanannya enak-enak banget.

ห้องใหญ่วิวสวยมากก ใกล้รถไฟฟ้า เป็นตึก CITY OF DREAM ราคาดีห้องสวยคุ้มค่ามาก

Thank you Grand Hyatt Macau! We had a pleasant stay there. Definitely will come back! Thank you Mr. Sigit & Mr. Adrian for a very warm hospitality. Super happy!

Comfortable and very nice hotel.

Sigit Sugianto, the concierge staff was extremely helpful to advise the best option to go directly to the Macau border instead of taking the ferry due to baggage check-in service and tax refund of HKD120, so we ended up throwing away our ferry tickets as it saves time, cost, and effort to drag our heavy luggage. Thank you so much for having an asset like Sigit who made us feel welcome and well attended. We will certainly visit Grand Hyatt again as the location is perfect and there is a direct shuttle bus from the Macau border or ferry terminal to take us to the hotel 👍.

The service is very good, especially the concierge staff, Sigit Sugianto, did an extra mile by explaining the wheelchair-friendly area as we are an elderly group. Superb service indeed, which made the stay perfect.

Very good stay. Will stay here again whenever I come to visit macau.

We were staying for two nights for family vacation. We were given the best welcome since the very first day. Since we arrived before the check-in time, one of the staff from concierge initiatively helped us with our luggage, and even gave recommendation on things to do, place to visit, and transportation option. The same staff also helped to arrange take-away breakfast since we had to leave early. Room and facilities were great, breakfast was excellent!

the hotel is located within the city of dreams complex. The hospitality of the staffs were awesome. Breakfast selection was great as well.

Good service with that price, can get satisfying service. big room, there's a coffee maker too. Get free wine because it's honeymoon. There is also a shuttle bus that picks up from the Macau ferry terminal. Recommended.

Superb hotel, spacious room, good facilities, clean, friendly receptionist. Fast check in and check out. You will need give them deposit in large amounts. Near to everywhere and they have free shuttle bus to many attractions. And also wanna thanks to Mr.Sigit, he was so friendly and help us to get transportation. He suggests us many places like foodcourt, malls and places that travelers ussual go. Hope we can go there again and enjoy this hotel as yesterday. Worth it hotel you must try to stay at macau

Very nice hotel, nice view and facility and also warm staff🥰🙏

Service at the receptionist is not pleasant.