Overall Ratings & Reviews Clarion Pointe Sylva near Cherokee Area

Suitable

Overall it was a great place to stay

Will definitely be reserving again. Very convenient to Western Carolina University, which is where our daughter goes to college.

Overall Rating: Terrible My stay at Clarion Pointe Sylva near Cherokee Area was an absolute nightmare. The cleanliness was horrifying—black spiders were crawling on the bed linens, and I discovered a dead cockroach inside the A/C system. This was not just a minor housekeeping issue but a serious health hazard. I reported these conditions to the front desk receptionist, Raheem, and provided both pictures and videos as evidence. Despite bringing this to their attention, the experience left me feeling deeply disturbed. I had to spend additional time meticulously cleaning my personal belongings outside my rental vehicle, ensuring I wasn’t bringing any pests with me. I also had to wait in distress, fearing possible spider bites. No guest should ever have to endure such unsanitary and unacceptable conditions. I urge management to take immediate corrective action, including thorough pest control and staff accountability. Until then, I strongly warn others to avoid this property.

This place was a great place to stay especially being pet friendly. I had my dog sitter back out at the last minute and the place I originally booked had no pet friendly rooms available. Stan an amazingly helpful employee helped me with booking a room on my app and making sure it was a pet friendly room after I had booked it. I will definitely be stay there when I come back to the area.

No coffee Friday night (at check-in) OR Saturday morning at 9:00 a.m. No ice machine (one on third floor is the only one and it wasn’t working). Facility was incredibly noisy both Friday and Saturday night. No do not disturb signs, room was not cleaned and we had to request towels at 6 p.m. on Saturday. We stayed there Feb 6th last year and the place (and service) was immaculate! So surprised what a difference one year made!

Very comfortable just had hair in the bathtub and on the sheets

The property was very nice, check in was quick and easy, and the employees were very nice and extremely helpful. The continental breakfast was pretty well stocked and had a decent offering. They had yogurts, baked goods, biscuits, sausage gravy, and fresh waffles. I was impressed they offered chia seeds as a yogurt/oatmeal topping. Overall, it was a great fantastic stay and I’d definitely stay there again.

Very clean and ubdated.

Beds great! Comfortable.

Very friendly, helpful staff. Clean and well kept throughout hotel. Standard breakfast.

The staff was amazing 😍. So friendly and willing to do anything to make you comfortable. Especially Kacey. They are lucky to have such a wonderful, knowledgeable and helpful person. She made me feel like my comfort during stay was really important.

Complementary breakfast was terrible

It was a nice place for overnight stay.

Good for families

Quiet and clean, easy access to area attractions

Easy and clean!

Excellent stay for my graduation at WCU!!

Friendly staff members. Pet friendly hotel.

We've stayed at this hotel mamy times. The staff is always friendly and helpful. They are pet friendly and the rooms are comfortable.