Overall Ratings & Reviews Sleep Inn & Suites West Medical Center

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Super clean and nice. The price was lower than expected and the staff was friendly and very helpful. I'd stay here again in the future.

Good location right off of I-40. Friendly staff. Spacious room.

Booked ahead figured for the price I would get a decent hotel Definitely not! Got there late so went up to our room. No bathroom door, hot tub jets didn’t work and when I did take an awkward shower the shower drained to the second drain in the middle of bathroom floor. I get that they probably took door off because they stuck us in a handicap room but dangerous for water to be all over the floor and not drain properly. Then breakfast looked raw and dirty. Definitely would not recommend way too much for this cheap hotel at a way high rate $200 for the night

Hotel was great from check-in to check-out. Clean rooms, comfortable bed, and breakfast was great too!

As soon as we arrived there was a man blasting loud music out of a portable speaker. It looked like he was begging for money. We didn’t like the fact that he was in the hotel’s parking lot and were hesitant to leave our things in the car. We arrived to an empty lobby and pressed the button to be helped to check in. 15 minutes later someone finally arrived. The room was dirty and old by at least had a comfortable bed which is what we needed. To our surprise, there were no full size pillows just small square pillows. We asked the receptionist for more pillows, and he said he would help us but never did. Overall, poor customer service and will not stay in this hotel on our way home. We have already booked another hotel in hopes of a better experience.

Shower was in trrrible condition. Needs grout work bad! Upgrade shower head to handheld. Clean it up!

Good as always

Property was run down. Needs some tender loving care. Outdated.

The pool was not open

This is an affordable place to stay, therefore you get what you pay for. The building does need a retouch, is not the most pristine but good enough for a stop and recharge. It was quiet, room had enough space, breakfast was decent. Staff was friendly and welcoming, no complaints.

Ice machine was broken. Fresh coffee was COLD.

Anytime I'm in Amarillo, this hotel is my go to. It's has a Pizza Hut and Outback Steakhouse in walking distance.

This place is very clean and staff is always very welcoming. We have stayed with them a couple of times for days at a time

It’s a comfortable bed and it’s quiet and everyone is friendly and the best eggs I have ever tasted but not sure if they clean your room while you stay there or if I was supposed to ask for it, because I stay two weeks with three day not there in the middle with no freshening up the room with towels or anything. But overall a good place to stay. I just got to figure out the freshening up the room part lol I guess I could have asked lol oh and one other nice thing it had a nice laundry room to use especially when it’s snowing outside and you can’t go anywhere.

Went to meet our sister who was bringing us a puppy. The Bathroom in the hotel looked like it was recently remodeled but not finished and the light in the shower was strobing. The heat was set on 68, but it was so hot in there, if we turned it off, frozen out bums off. They accepted pets which was nice.

This was an absolutely great room and property!! To be honest, it was up there with a Hilton to me. The rooms were large and nicely done! A bonus is that there is an outback steakhouse on the side of the hotel which is super convemient. I will awlways stay at this location in the future!! Oops, the price was good too!

Nice, clean, close parking. Staff was very nice and understandable.

The folks that run this place was the nicest people I have encountered in a long time. They were so friendly, kind, and always said hello with a smile. The beds were really comfortable and overall the folks there just made it relaxing and comfortable. I felt at ease

There were big stains in the room carpet. Holes in the bed sheet, and lamp shade. Light fixture was falling apart, apparently broken. Breakfast was lousy. Looked like scrambled egg whites.. and some diced potatoes... No meat. Totally disgusting place. Should have walked out but I was to tired..Traveler Beware.