Overall Ratings & Reviews Hilton Richmond Hotel and Spa/Short Pump

The attendants all over the property were very welcoming.

Great location - friendly staff - clean and quiet

The property was close to a lot of restaurants and shopping.

Safe choice

Location

Amazing!

Our room was not cleaned. No new towels, no coffee for the next day, bed was not made. Overall poor service.

Comfortable beds overall. Nice job on the sheets and pillows. Well done Hilton! However, did not enjoy the breakfast/dining room. Very cold unpleasant aesthetics. Same with the bar. The breakfast food was not of higher quality by today's standard of whole unprocessed foods. For $250/night in a suburban hotel the food was disappointing.

The property was first-class, clean, and modern, and we felt safe and had a wonderful time. We had breakfast every morning, and the selection and food were awesome. We were there for a graduation, and we enjoyed the stay.

Convenient

Great room - just the right size. Fantastic shower with wonderful water pressure! The bed was comfortable and as were the linens and the pillows. We totally enjoyed out stay!

👎

perfect location to everything

Very nice hotel overall. The room was spacious and the bed was very comfortable.

disappointed with pool area.

Its always soo nice to stay here.

The room and lobby were very clean. The staff was friendly and pleasant. I would come back to stay at this facility.

The property is well kept, beautiful spacious rooms, exceptionally clean and comfortable, nice restaurant, gift shop with coffee and extras, generally quiet and family oriented. I would recommend this place to everyone

The only downside was no robes in the room.

Nice! Clean hotel.