The pictures shown in Hotels.com are old so when you actually get to the hotel it is in pretty poor condition. The shower had mold on it and the curtains were dirty and seems they don’t change or wash the blankets, I tried to use a blanket and it had lots of hairs from the previous gets (nasty)!
Also the front desk and the middle age man that was the server at the restaurant at breakfast time they were not polite not welcoming. If you would ask for anything they would get mad and answer back in a condescending way. That is not hospitality.
Lastly the elevators don’t work, we had to use the service elevator because both of the guest elevators were out of order.