Overall Ratings & Reviews Holiday Inn Express & Suites GRANTS - MILAN, an IHG Hotel

We stay at this hotel often as we travel to Arizona.

This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.

I know tvs are not so important but our first room tv didn’t work. They moved us and the second room got one station, Luckily it was fine for the night. I guess for the $ TVs should be in working order. The staff was as helpful as they could be.

Would stay again!!

Stayed one night but AC was very noisy and window didn’t have curtains so very bright light was directly on our face. There was a shade but it was hardly blocking the light. Room was clean though and staff was good too

None of the amenities worked - tv, microwave or refrigerator.

Clean, breakfast was good. Staff very friendly.

My room was very nice and clean. They are doing remodeling right now.

Needs updated

Guy at front desk was super nice and helpful.

The towels smelled like feces. The toilet was not cleaned. The bathroom reeked of poop smell. Horrible...

The room and bathroom were very dated and in desperate need of an upgrade. Construction and noise in the hallways continue a year later. The pull out sofa bed was brown and super gross. Looked like it was not opened in forever. We had to switch it with another one from a different room. We had carry it ourselves. No sheets, pillows or comforter were provided for that bed. We had to ask for extra towels too and had to go get them ourselves. Way too pricey for the poor conditions and service provided. We will not return here.

Hotel is under minor renovation to upgrade and update rooms.

Easy check in. Refrigerator in room was off. You have to turn it on for it to work. Another minor issue, the DTV remote was not working properly.

The hotel was great, the staff was great, the breakfast was great. Water pressure in the shower was not so great but will definitely stay here again on my next trip to Grants, NM.

.

Soon to be remodeled. Couldn't come soon enough. Dining in the area is lacking especially when you are referred to a place that is closed.

They have been remodeling

This location is the half way point within a 24 hr drive from Texas to where we are headed in California. The staff was extremely informative and very nice! Our room just wasn’t properly cleaned. There was an open cola can next to the microwave. The towels were washed but heavily stained. There was foam from shampoo on the walls in the shower. The shower gel dispenser was empty. I had to bath with the shampoo as it was late when we anrrived and I was already in the shower when I noticed it. There was also lots of fallen hair in the beds, and the floor had dried soda spots. We where to tired to request another room after driving 12 hrs and I had already showered so we slept in our clothing on top of the covers and checked out by 6am.

the elevator was broken, the woman had an unpleasant welcome, she didn't. wanted to find a solution. my husband is disabled, we had to walk up 2 floors with the suitcases, a shame