Traveler Reviews Holiday Inn Express & Suites GRANTS - MILAN, an IHG Hotel
Number of reviews per page
20
20
40
40
Top reviews
Verified traveler
Friends and Family
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We stay at this hotel often as we travel to Arizona.
Verified traveler
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.
Read More
Annette
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
I know tvs are not so important but our first room tv didn’t work. They moved us and the second room got one station, Luckily it was fine for the night. I guess for the $ TVs should be in working order.
The staff was as helpful as they could be.
Earl
Leisure Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Would stay again!!
Verified traveler
4.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Stayed one night but AC was very noisy and window didn’t have curtains so very bright light was directly on our face. There was a shade but it was hardly blocking the light. Room was clean though and staff was good too
Cheryl
Business
2.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
None of the amenities worked - tv, microwave or refrigerator.
Heather
Business and Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Clean, breakfast was good. Staff very friendly.
Rebecca
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
My room was very nice and clean. They are doing remodeling right now.
Patrick
6.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Needs updated
billy
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Guy at front desk was super nice and helpful.
Eric
2.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The towels smelled like feces. The toilet was not cleaned. The bathroom reeked of poop smell. Horrible...
Adela
Leisure Family
4.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
The room and bathroom were very dated and in desperate need of an upgrade. Construction and noise in the hallways continue a year later. The pull out sofa bed was brown and super gross. Looked like it was not opened in forever. We had to switch it with another one from a different room. We had carry it ourselves. No sheets, pillows or comforter were provided for that bed. We had to ask for extra towels too and had to go get them ourselves. Way too pricey for the poor conditions and service provided. We will not return here.
Read More
Ralph Stanley
Business
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Hotel is under minor renovation to upgrade and update rooms.
Vicente
Leisure Family
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Easy check in. Refrigerator in room was off. You have to turn it on for it to work. Another minor issue, the DTV remote was not working properly.
Debbie
Leisure Family
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
The hotel was great, the staff was great, the breakfast was great. Water pressure in the shower was not so great but will definitely stay here again on my next trip to Grants, NM.
Norma karina
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
.
David
Business
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Soon to be remodeled. Couldn't come soon enough. Dining in the area is lacking especially when you are referred to a place that is closed.
Robert
Business with Friends
6.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
They have been remodeling
Verified traveler
Business
4.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
This location is the half way point within a 24 hr drive from Texas to where we are headed in California. The staff was extremely informative and very nice! Our room just wasn’t properly cleaned. There was an open cola can next to the microwave. The towels were washed but heavily stained. There was foam from shampoo on the walls in the shower. The shower gel dispenser was empty. I had to bath with the shampoo as it was late when we anrrived and I was already in the shower when I noticed it. There was also lots of fallen hair in the beds, and the floor had dried soda spots.
We where to tired to request another room after driving 12 hrs and I had already showered so we slept in our clothing on top of the covers and checked out by 6am.
Read More
Noura
2.0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
the elevator was broken, the woman had an unpleasant welcome, she didn't. wanted to find a solution. my husband is disabled, we had to walk up 2 floors with the suitcases, a shame