Overall Ratings & Reviews Comfort Suites Williamsburg Historic Area

Great place to stay.

Cookie cutter hotel with poor service. Door was broken and would not open. Asked desk clerk to help and he assisted three other families (two issues with other rooms) while my family waited in the hallway on an upper floor. No urgency.

The staff was great. The food options were great for breakfast..The jacuzzi and pool were nice. The hotel needs an Upgrade!! There was an older smell in the room. The A/C was working but could not adjust the temperature.

Room was very clean and was very impressed with how lbig and spacious it was. And really enjoyed the jetted tub.

When I arrived, there was no one at the desk. I had to wait about 15 minutes before someone came. They had been assisting another guest away from the desk. I tried calling the main desk for extra towels - I was put on hold - I gave up after 15 minutes. The room was clean and comfortable. The complimentary breakfast was good.

Overall, hotel was great for the price, but could have been better with a little better quality and thought to layout. Pros - great location, Quiet, Fridge and microwave in each room, very clean, complimentary breakfast was nice, appears to have been renovated or built new in the last couple of years. Cons - bed was too firm for me (granted, I have arthritis). I tried the pull out sofa bed but it was poor quality (think 1970s). Lights were minimal and not easy to reach, no charging available on the nightstand in our room, had to plug devices in across the room.

The room was well-suited for the needs of my family. The staff was friendly and the facility was clean. The pool was cloudy and looked like it needed to be cleaned.

Room was clean, comfortable, and spacious. Breakfast was great!

Our stay was fine. The breakfast was a hit as very busy but we didn’t try it.

Very clean and inviting!!!

Hotel was nice. Had to keep changing key several times due to it wouldn't work. My room had to push door hard because it gets stuck. Jetted tub on mine and my sisters room, some jets didn't work. My sister room, room 301 floor was slanted and all outlets were upside down. Shower heads not powerful. Water in shower was either hot or very cold. Try to make it warm and it wasn't working. Kids were running around and in pool not supervised as noted in rules. Staff was friendly.

Miriam Potter was fantastic! You sure have a winner in her!!

Friendly staff, clean room and very spacious. Good selection of breakfast items. They did run out of OJ. Coffee was excellent.

The hotel was great. The lobby was inviting and smelled good. Tiffany at the front desk checked us in and was very polite and courteous. Our room was great. Quiet for the most part. Only complaint was there was hair on the shower wall. The shower walls were dark so it was hidden but it makes me wonder how well they are cleaning the bathrooms.

Very nice stay. Clean and friendly staff. Only issue was the size of breakfast area, we didnt eat there because there was no room. Too crowded

Very clean

Very clean property. I enjoyed the free continental breakfast, pool, hot tub and game room. This is what stood out to me.

Clean

I stayed for one night here and it was everything I needed for a short trip. I will be back again!

Clean, Comfortable, great customer service and the breakfast buffet was great! Will stay here again for sure.