They gave us probably the worst apartment in the place (we've been there many times and we know what apartments are like), it didn't get any sunlight, it didn't have an oven and weak kitchen utensils, there was no hot water one day, we practically had no balcony to use (the sun never shone during the day) among many other things. We spoke to reception as soon as we entered the apartment but were told that since we had already entered it was no longer possible for them to do anything.