Overall Ratings & Reviews Mitsis Rinela

Lovely property. Excellent swim up rooms and clean hotel with good selection of drinks. Our only honest criticism would be the quality of buffet food and range of Greek food which was lacking. The kids pool is substandard and not to the same quality as the pools and facilities elsewhere. Other than that, we had a lovely time and would still return.

Excellent resort for chilling holiday

We stayed at Mitsis Rinela to celebrate a milestone birthday and our anniversary and the experience was flawless from start to finish. Having already stayed at another Mitsis in Rhodes, I expected great service, but Rinela somehow exceeded even that. As vegans, we were especially impressed by how well the resort catered to our dietary needs. From the moment I emailed ahead of our stay, the resort’s in-house nutritionist, Maria, responded promptly and clearly explained our options at every restaurant. When we arrived, she met with us personally to ensure everything was in place and it was. We were introduced to the Executive Chef, Georgios, and Sous Chef, Ionis, who went out of their way to customise our meals. The service across all à la carte restaurants, cafés, and beach bars was simply incredible. We were constantly offered more food and options — the à la carte dining felt limitless, and every meal left us full and happy. It honestly felt like visiting a beloved grandmother who keeps lovingly feeding you. The staff were exceptional; always smiling, always helpful. A special thanks to Sha, Magdalini, Kelly, and Eleni, who made every dining experience extra special. The setting itself is stunning, with a grand pool, private beach, and beautiful architecture — but it’s the people who truly make Mitsis Rinela what it is. I work for a global travel company and can confidently say this was one of the best hospitality experiences I’ve had anywhere in the world!

Nice rooms, well maintained grounds, clean and comfortable. Staff is great and make you feel welcome, one of the biggest assets . Food is good though the Asian a la carte and the late night buffet less so. Good massages at the spa and nice beach. It was a very relaxing week and I would definitely recommend.

This was our 2nd time at Mitsis Rinela after trying a few of the Mitsis properties. The facilities and the sand beach are the main attraction for sure. Everything has been or is being refurbished and the hotel is really beautiful. Would highly recommend to anyone interested in an all inclusive resort. Only drawback for us as a couple was the number of kids around but that’s the summer for you. Not much can be done about that.

Great property. Beds not so comfy.

A convenient mid size resort. Decent food. Amazing beach and big size pool. Pool never gets too crowded. Friendly staff. Only complaint could be lack of staff. Staff seems working long hours and exhausted,They try their best though.

Excellent hotel, everything very clean and well kept. Pool area and beach are excellent. Lots of steps if you have mobility issues but we really enjoyed our stay and will return again.

Lovely property however, if you are expecting 5 star service this isn’t the place. You barely receive table service by the pool so you constantly have to get drinks yourself. Mini fridge was only restocked once, buffet for breakfast and dinner is of very bad quality - you have to book well in advance to get into the restaurants. However, Staff in the main bar were very lovely and attentive and the Italian restaurant. I would personally rate this hotel a 4 star.

We had a fantastic two-week stay at Mitsis Rinela in summer 2024! From the moment we arrived, the experience exceeded our expectations. We were pleasantly surprised with a complimentary upgrade to a room with access to a shared pool, which really elevated our holiday experience. The room was spotless and well-maintained throughout our stay. The staff were incredibly friendly and welcoming, always ready to help with a smile. We especially enjoyed the evening entertainment—it added a lovely touch to our nights and created a great atmosphere around the resort. The dining options were another highlight. In addition to the main buffet, there were several à la carte restaurants offering a nice variety of cuisines. One thing to note is that these restaurants require advance booking. Unfortunately, we weren’t aware of this at first, so we missed the chance to use our full quota of reservations. It would have been helpful to get a heads-up about that upon arrival. Overall, though, Mitsis Rinela offered a beautiful and relaxing getaway with great amenities, top-notch service, and memorable moments. We would definitely love to return!

I had a mixed stay for our honeymoon, I found all the dinner and service staff really lovely and the cleaners were really good, however there is a massive negative which really ruined our stay, the air conditioning which was advertised was set to heat mode for the first 5 days of our trip… despite complaining each day and being told it will be fixed tomorrow… it was not changed to cooling mode for 5 days, this really effected our sleep as it was so hot in our roo, they would not move us to a different room and just told us to put up with it… really disappointed by this otherwise I feel it would of been a lovely stay… Complained afterwards and was not offered any kind of compensation or refund on the stay. Also the area around is not that great I would recommend staying somewhere near chanai.

Our stay was very nice. Thank you very much. Organisation is Perfect!

This hotel has the most stunning setting of any hotel I’ve ever stayed at. The main pool is especially gorgeous. Their all-inclusive meals were high quality and dining room service was great. Bar service was a little slow during happy hour time. We couldn’t check in until an hour after check-in time which was slightly inconvenient; looking back, it would’ve been helpful to unwind somewhere on the property and get a text when our room was ready. We did get upgraded to a suite with a swim-up pool attached to our terrace, which was lovely. This was a nice place to bring our toddler. It felt family-friendly but sophisticated, too.

For the price we paid, I expected a much better experience. The food was terrible, and the air conditioning in my suite didn’t work. I reported it to staff three times, but no one ever came to check it out. I upgraded to the family suite, and unfortunately, my sister-in-law, who is half Black, felt extremely disrespected by the staff. They completely ignored her requests to the point that I had to step in and ask on her behalf. To make things worse, the makeshift bed downstairs had fleas. We later realized that the sliding doors are often left open, allowing stray cats to come in and lay on the couches—we actually saw this happen one night when it rained. Overall, this stay was disappointing and definitely not worth the money.

My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion.

Best resort I’ve stayed at in years. Great food, pool and private beach. The room was immaculate and the staff was friendly and helpful.

Our experience at this hotel was nothing short of exceptional! Having enjoyed several all-inclusive holidays in the past, we can confidently say this one stands out as the best by far. The variety of food options was simply incredible—there was so much to choose from that we were spoiled for choice! From an abundance of healthy dishes to excellent vegetarian options, every meal was a delight. Our room was immaculate, chic, and beautifully decorated, with a spacious and modern bathroom that exceeded our expectations. Housekeeping ensured our room was spotless every day, always adding a personal touch with their care and attentiveness. The restaurants provided top-notch service alongside an impressive selection of dishes. Every meal felt like a special occasion, leaving us consistently impressed. The hotel’s location by the sea was breathtaking. Sipping expertly crafted cocktails on the beach while enjoying the serene views was an absolute highlight. The pizza and burger station added a fun and convenient touch that we absolutely loved. If we could give this hotel more than 10 stars, we absolutely would! We're already planning to explore another Mitsis hotel in the future, thanks to this unforgettable experience. A heartfelt thank-you to the entire team for making our stay so remarkable. If we return to Crete, there’s no question—we’ll be back to stay with you again!

In my over 50 years of travel, lucky me, this has to be one of the best hotels I have ever had the pleasure of staying at. Wonderful food. Wonderful staff. Pure luxury. I cannot praise this place enough. Thank you Mitsis.

It was short but good

Lovely, renovated hotel. Good food although a lot of difficulties with booking restaurants as the hotel was very busy. Good selection of snacks/pizza/grill between breakfast and dinner. Good facilities and lovely beach. Water in the pool very cold in late October; it would be nice if the pool was heated.