Overall Ratings & Reviews Springhill Suites by Marriott Syracuse Carrier Circle

We had an overall wonderful stay at this hotel, but there's one glaring issue that needs addressing: the pool area. During our visit, the hotel hosted a pool party that ended up being a significant disturbance. The pool, which has a maximum capacity of just seven bathers, was overcrowded with what seemed like triple the number of people it could safely accommodate. This overcrowding made the pool area not only unpleasant but also potentially unsafe. The noise and activity from the pool party also disrupted the otherwise peaceful ambiance of the hotel. I question how such a small pool is permitted to host events of this scale in the first place. Aside from this, the rest of our stay was enjoyable. The staff was friendly and accommodating, and the rooms were clean and comfortable. If the hotel addresses the issues with the pool, it would truly be a fantastic place to stay.

First;when I make the check in ;they no find my reservation,everything after that look ok ;I got a 1.3 year old baby and when I’m on the ion sofa I see my son whit the mouth red ;I’m running to him because I’m think it’s blood but I’m find the he has a red medicine pill on the mouth the h find under the window bed ;i got the good luck the pill it’s the headache pill but ;I can believe that ;thanks God it’s no a danger situation;

It was the perfect spot for a quick rest before travel. Clean, friendly staff, quiet and comfortable.

A good one night stay right off highway. It includes breakfast. It can get pricing during the holidays. Be sure to book early.

It is no longer Covid 19 times however our 5 night stay the room was not cleaned once. At a rate of $159.00 plus taxes. Had to request clean towels and toilet paper. Please improve on your overall room cleanliness. Breakfast was a nice touch as no restaurants close by. Jimmy John’s nearby been closed for some time now.

We had a great we experience. The front desk staff was a little brusk, yet completely professional. We'd definitely stay here again.

Clean and quiet!! Great friendly staff, and lot's of parking space.

It was clean quiet as well as convenient.

don't like much about vanity area right cross the bed. people cannot fall sleep because the light.

Nice hotel. It isn’t somewhere that makes me feel special, but it gets the job done.

Nice staff family friendly hotel.

Great room suite and breakfast option. Pool is on the smaller side and without a hot tub. Decent exercise room that gets the job done. Would stay again.

Rooms are very spacious and comfortable. The staff and management are all very friendly.

Very nice facility. Would recommend.

This hotel was not far from the airport, clean and quiet, and the staff was friendly.

Rooms are very clean

Nice hotel for a weekend get away. Beds comfy and our suite was spacious. Would go back.

Always happy about breakfast being provided Our room was clean , but outside of the hotel was dirty and trash was overflowing!

Please tell your staff at this location to put a smile on their face!

The staff is not friendly, also pool didn’t work during our stay.