I arrived and the AC was broken and there was a fan in the room instead. never told about it at the desk and need AC. the shower as so small to used, Ants in room,and the area around the hotel is not safe, Was approached during time leaving or arriving at hotel. Not safe to stay here. I called Expedia and let them know what was happening. They called the hotel, and spoke to front desk manager who authorize refund and I was instructed to check out in the AM and get a refund for the remaining two nights. Expedia instructed me to checkout in the morning and reserve a different hotel, and I would get a refund. I Asked all the questions and reconfirmed several times because the cost per night was high for this awful place. After checking out and go to a new reservation, Expedia did not send the confirmation they promised so I called them and this person call the Hotel again after I already did all of that with the representative the previous night. All of a sudden someone from the hotel said it was a nonrefundable reservation and that they had plenty of cameras for security. I was already checked out and made a new reservation through Expedia at expedia's instructions and expedia spoke to the Hotel while I was on the phone with Expedia. So I was out over $160.00 had to move and did not get a dime back. Spent hours on the phone with Expedia and now I am now disputing the charge. The hotel wants to force people to stay in their rooms with broken AC and Ants,no proper shower

Room was dated and basic but ok apart from no air con. Breakfast was ok but there was always something we had to ask for - spoons, knife bread, milk. Reception staff were very nice and helpful.

Need to work on the electricity.

Good location for central station and many ancient architectures.

Very horrible hotel! My lady and I did not sleep well for the entire trip. The hotel is old dirty and run down, nasty stained linen, very uncomfortable single beds joined together to create double bed, it keep moving aprt making it very impossible to get rest. There were bugs in the room bitting us as the windows don't shut. All the smoke , noise and dust from the streets entered in our room. MouId in the room as well, the iron provided Looked like a toy, there was only one outlet in the room to use to chatge of iron. This is was the worst hotel horrible. The unprofessional service they provided was unbelievable, even when they were emailed by hotel.com about our concerns the overlooked everything not once did they ask how our stay was. When we checked out I was so happy this nightmare was over. I felt like I was homeless due to the conditions we stayed in.

Great place

This place was just walk from termini! The staff was very friendly and helpful!

I liked the convenient location and friendly and helpful desk staff. The hotel was listed as air conditioned but they did NOT have air conditioning and provided a fan in the room. I don't think this was an adequate replacement for the air conditioning listed in the information on ORBITZ.

Just didn’t like it, or the staff.

Never ever book this property im rome. AC is not there in the rooms. Place is very dingy and shady. Nearby area is very bad as well. We couldn’t sleep all night due to no air conditioning. Were not given any toiletries on the day 1. Please don’t book this property.

I like everything

Think of the top ten things you want from a hotel. They will fail in 5 of those areas. Too many to bother with. No.1 was i dont think they had heat.

2 people in room but only 1 bath and hand towel. Asked for a second bath towel and took almost an hour to get it. Had to ask twice. Understaffed! Poor Dim lighting, very hot. Thankful our last night. Would not recommend. Booked in haste. Morning Female staff helpful. She had to deal with a beggar at the front entrance bothering us while waiting for our cab to the airport. She said if he comes back to let her know!!! The restaurants in the area were good.

Hotel is good..But The area is not that good..

Horrible property, and a number of items in the listing were misrepresented. For example, I requested two twin beds, when we arrived to our room it was a queen bed, however the “queen bed” was just two twin beds pushed together to make one bed, which was very hard to sleep on. The room had a constant smell of sewage, and it was extremely overwhelming and unbearable. There was mould in and around the shower, which is a health issue. The toilet seat was broken and disconnected from the toilet itself, which made it hard to be able to use the toilet. I spoke to the general manager regarding everything that transpired, and they were unwilling to provide compensation or even an apology. DO NOT STAY HERE, there are many other hotels in the area that value customer service and treat their guests properly.

The hotel room was nice but there was NO air conditioning. The temperature outside was 100 degrees. We had to ask for a fan.

El personal fue muy amable y de gran ayuda. La habitacion fue agradable. Todo me gusto.

Breakfast very disappointing. No fruit. White sliced bread only. Minimalist decor. Tv remote didnt work despite request for repair. Phone in room disconnected/broken and wasnt repaired when request made. Bathroom amenities substandard or faulty. Very polite reception staff

Tired Hotel. Only good thing is the location.

Well located. Staff really friendly and close to all monuments.