Street location was very sketchy. Noisy! We saw rats on street on 2 occasions. Had to pay for elevator. We had luggage. Room /sheets were old & we were unsure of cleanliness.

Checked in after 3 pm and had to wait approx. 30 minutes for my reserved room to be cleaned. They also use actual keys to open and close the rooms. So a couple of times the key got stuck and I would have to request assistance. Overall all, it was a rocky start but things got better as time went on.

Good location near the train station & the staff is friendly and helpful--good at giving advice about where to go in the area & how to get there. The room was adequate in comfort, but old & worn-down. In four days, we experienced a stopped up sink, power going out in the middle of the night, & toilet paper running out without being replaced. Staff fixed things pleasantly when we asked, but were not proactive. Overall a good value, but nothing will especially delight you.

The hotel rooms were as such not a problem, but the location is *really* shady. They also charge a 10 cent to use the elevator which was weird.

Convenience to train and metro stations is the best quality of this hotel and the staff is friendly. However, the location of the hotel is on a street that has a daily flea market selling questionable products and therefore safety can be a concern, especially at night. Hotel limits the use of AC to hours they deem to be the hottest which did not match our needs. It automatically shuts down at midnight making for a stuffy, hot, and restless sleep during the hot and humid summer months.

We were totally and completely scared at this hotel. Terribly rough neighborhood, what appeared to be a rough brothel, and smoky interior plus a gross bathroom.

Very close to Napoli centrale Train station 2 Minute walk. Lovely service and standard breakfast included ie cereal croissants juice Don't be put off by street it is in safer than it looks and a couple of food options eg kebabs across road for around 3.50 euro 10 mins from water front where you catch ferry to Sorrento, Capri etc and approx a 13 euro cab ride. don't pay more than this some will charge 30 + euro. Great market daily in the same street as hotel bargain with the sellers. Most rooms have been smoked in though can open windows. Buses r2 and r3 from Napoli Centrale to close to water front

Very unsavoury past of town. Didn't feel safe in the area at night. Terrible wifi. Very uncomfortable bed. Website description is NOTHING like the actual room. Terrible shower. Breakfast was very ordinary and minimal. And after complaining about all the misrepresentations, nothing was done. They couln't care less! Well neither could we!! 0 out of 5!

I booked this hotel because it was conveniently located close to the train station. Simple and clean, but nothing like any other hotel...The Hotel is located at the second floor of a condo building and the reception is on the second floor.When we rang the bell at 10:30/11:00pm nobody answered and even if we rang the bell many times, we had almost given up when somebody called us from the second floor balcony. Also, being the hotel located around the train station, there are lots of people from other countries selling stuff on the street...The room was clean, but beds and ambiance are outdated. Breakfast was arranged at the moment at their best, but almost unexisting...Staff willingness to make it go right was very appreciated!

very kind manager , he made an effort to more comfortable us. Also Other staff ware very gentle. I hope to stay here when I come in Napoli again!!! Regarding the room was good. Furniture and room was old, but They cleaned well.

The location was convenient because it was very close to the train station and some good pizza restaurants, but it seemed like a sketchy part of town. The room/bathroom were clean and we were able to have control of the air conditioner in the room which was great. We were able to check in late and they allowed us to leave our bags while we went sight seeing after we checked out. The staff was very friendly and helpful and breakfast was a nice surprise and very pleasant. The price was good so I would stay again.

We liked this hotel once we got settled in. The room was spacious and in the back where there wasnt much street noise. The staff was nice and even helped us with dinner reservations at a nice authentic Naples resrurant that was absolutly delicious. The only issues were that the internet was temperamental but thats has been the case for us all over Europe (american phones).

we really liked the staff and room here! they were super helpful and accommodating! it is located near the train station and very buzy on the streets but gives you a great urban experience in the heart of Naples. the room was spacious and the shower was the best we've had yet. I recommend a room without a balcony for less noise since they are located on a street with many vendors. they serve a tasty coffee, croissant, jam, nutella and toast for breakfast which was perfect for us. they give you a map and also help with food recommendations which we loved! we liked it so much that we booked an extra night.

Great price for the service. The location is also extremely good.

Gentilezza, professionalita' e disponibilita' contraddistinguono il personale della struttura. Ottima posizione, colazione (in camera) buona e abbondante.

La atención del señor Nuncio fue excelente! Una persona que excedió las expectativas

Nous avons réservé une chambre à l'Hôtel IRIS à NAPLES par l'intermédiaire de HOTEL.COM pour la nuit du 16 au 17 octobre. Nous avons payé en ligne (prélèvement effectué sur notre compte) et bien reçu message de confirmation de la réservation. Arrivée sur place à minuit, le réceptionniste de l'Hôtel nous a appris qu'aucune réservation ne lui était parvenue compte tenu que l'Hôtel IRIS n'est pas affilié à HOTEL.COM. Nous avons du payer une deuxième fois la somme de 54,00 € pour accéder à la chambre. La personne n'a jamais voulu nous donner de facture. Que pensez vous faire pour nous dédommager avant que nous ne commentions notre mésaventure avec HOTEL.COM sur les réseaux sociaux ?. Dans cette affaire, qui devons nous soupçonner de tricherie ?????

Das Personal ist sehr nett und bemüht. Man bekommt immer Auskunft. Es wird auch oft nachgefragt ob alles in Ordnung ist. Das Frühstück ist leider sehr wenig aber der Cappuccino einfach nur super.

Établissement propre et sérieux Ménage fait tout les jours Personnel d’une gentillesse incroyable de Jasmine à josphina sans oublier le reste du personnel. Petit déjeuner excellent (merci josephina) Ne vous laisser pas impressionner par l’extérieur du quartier Cet établissement reflète la gentillesse et le professionnalisme Encore merci et pleins de bisous De jm et Delphine les marseillais

Terrible! Por favor no ir... El “hostal” queda en la calle más peligrosa de la zona más peligrosa de todo lo más peligroso de Napoli. Llena de delincuentes, personas que te ofrecen drogas, inmigrantes violentos que te acosan e intimidan para robarte tus pertenencias. En la primerísima noche al llegar vi desde el balcón como robaron a una pareja de turistas, la segunda a otra persona el teléfono, y en la madrugada pelea entre ellos y llegó la policia. Por el hotel pues está descuidado, las habitaciones con olor a cigarrillo, sábanas manchadas, el aire suena horrible, el ascensor es pago para usarlo y el baño de asco. (ojo con lo cargos que quieren hacerte en recepción a última hora) Terrible experiencia tenía reserva para 3 días y al segundo me fui.