Overall Ratings & Reviews Medina Belisaire & Thalasso Hotel

A 4 star for a 4 star...which is much more a 3 star. Staff are friendly, but laid back. If you manage to get their attention it'll still take 10 mins to get you a drink. The animation team are constantly working, long hours from sun up for breakfast to after sundown and closing shows. 8am to 11pm. Got to hand it to them. Amenities need updating, as do rooms. Our shower drain was blocked when we areived, meaning an 11pm flood! Maintenance areived within 5 mins, and a cleaner 10 mins later. Great service...but after the fact. Beach is a few mins walk down a dead end street, so very quiet. Beach is busy though

We had booked a triple room for 3 adults for 2 nights. We were allocated a suite which sounds great only till you use the room. The shower flooded every time we used it and every time it needed cleaners to come which was very inconvenient. The locker in the room needed changing 3 times as none worked. When we called the manager, we were made feel that we should feel thankful that we were given a suite and that lockers were never originally for the guests. The cleaning staff knocked at 8am and entered the room without waiting for the answer which was very embarrassing. There were cockroaches in the bathroom and in the bedroom. We had opted for B&B only. This place seems to cater for more all inclusive, hence we were not given any wrist band. The manager at the end decided to offer us a free meal and when we went to get the food, we were asked so many questions and made feel very uncomfortable. We message was a waste of money. The location is not great, very isolated and away from everything else. Will not recommend - the hotel, the staff and services are poor. There are many other places near by which looked great with central location.

Great service good food

Tres bon service satisfait

Avoid staying at this property! I wanted to change my dates of stay, so the hotel promised me that if I cancelled and then rebooked for a different date they would refund my original stay as they do not offer free cancellations. This was a lie and the hotel never refunded me or responded to the countless phone calls and emails Expedia sent on my behalf. They are looking to scam guests. As well, the hotel room was outdated, smelled of cigarettes, and was falling apart. The staff were rude and the food was average at best. Book elsewhere.

Amazing little gem perfect for a getaway. Think all you need resort with direct access to a safe and clean beach. You won’t need to leave the property. The team has great day package getaways also.

This hotel is geared mainly for families with children and teens. there's quite a bit of entertainment for them, plenty of food and snacks all day long, pools and beach and games. If you are looking for peace and quite then look elsewhere. this hotel is loud all day and a good part of the night as well.

Nothing special about this place! Everything seems to be in bad shape (elevator, room furniture, cleanliness, etc). Very limited facilities and food choices.

Fantastic service and authentic Tunisian experience. I cannot praise the staff enough, they made the vacation wonderful. The food was very good, and the beach was amazing, though a little walk, it was definitely worth it. I would come back again!

Overall stay was good except for constantly being asked to do extra activities outside the hotel for money.

A pleasant family orientated resort hotel. The food was plentiful but not that exciting or local. It wasn't on the beach but 200m away down a road. The staff always said hello and the room was clean.

Had a nice 1 night stay with family in October 2021. We weren't so happy with the room we received because there were some cleanliness issues, but the reception was very accomodating in giving us a new room. Great service.

All the staff where kind, friendly and very helpful. As a solo traveller if i needed help or advice on how to get anywhere they couldnt do enough for me. When my transport let me down in tunis at 3am i called them and they sent a taxi to me and haggled the price down to. The building when you first walk in and see the columns with a fountain and stain glass is beautiful.

Advertise indoor pool; however, it's very small and only open from 12-3 which isn't stated on their website. All inclusive usually means snack bars, ice cream, etc which isn't available. Mini golf only had 5 balls and 4 putters, so when we wanted to play we couldn't. Pool and orher games are not free either.

Horrible experience! We were left in the freezing lobby for an hour and a half because the reception said they did not receive our reservation when in fact we have paid for it online the day before. They were not heating the lobby and it was super cold and I was sick that day. Luckily we contacted hotels and they called the hotel and all of a sudden they magically gave us a room. Our room was not the one we booked and the heating was broken. The food was disgusting and not a lot of choices. We can to the hotel before and it was not bad but I think now they reduced the quality because more people are coming so they are taking that for granted. Honestly;I wouldn't recommend this place and I am shocked as to how they are a 4 start hotel.

Was very nice friendly clean helpful , i love the show when eating

Lovely room and amazing food.

What friendly staff!! Having just arrived back to the UK I was really pleased to be able to reflect on how friendly and genuine the staff are. The room was cleaned by an amazing house keeper daily but they could do with a revamp. The rooms and bathrooms are looking a little tired. The hotel does not seem to have many English visitors which is a shame. It really us somewhere people should consider. The dinning room was nice but they do tend to pack as many in as possible so it can seem a bit of a squeeze. Also other nationalities were so rude and greedy at meal times but I think this is normal behaviour for them which is a shame. I am looking forward to returning in the new year.

The hotel is very nice and clean, all facilities are very good. The food was great with a vast selection for all meals, the salad bar is fantastic. The hotel is very close to the beach and the whole area is safe and clean. Be wary of Mosquitos if travelling in October, we got a few bites!!. Rooms are spacious and cleaned very well every day, the availability of drinks and snacks all day is impressive and we found all the staff to be friendly and couteous.

I would say it is the worst service I've ever face in my hole life. I'm talking mainly about the restaurant staff. I keep questioning myself does the stuff members went through any trainings or certification before getting their jobs there ?? ... We booked an all inclusive package me and my wife and we were clearily wearing the bracelets to show that, as it was mandatory We asked a waiter to have a drink (Boga Cidre) which is a very famous Tunisian drink and the guy whose name is "Khlifa" was so rude and started making jokes about our choice, my wife thought he was joiking but then was shocked once she knew that he is actually serious. I tried to calm the situation and asked him gently what type of drinks are available, Sir Khlifa :), he started walking away and told me "Coka Cola", then once he was 2 meters away from our table I deseperately asked him to please do us a favor and bring us 2 Coca Cola. The drinks then comes after 15min just before we leave the table, two cups of different sizes and one was half full, yes :) my wife refused to drink it and we just went to our room. The day after we saw also the stuff members shouting at each others while people are eating !! Not to mention the water temperature under the shower that flips from extreme cold to extreme hot in 1 sec, I had few skin burns because of that. My advice to the management team; a lot of work must be done to qualify the stuff members for a propoer customer service. Repeat, definitely not !!!