LT
LE THI M. T.
5.7
/10
Reviewed 2 week(s) ago
- I booked a room here and received a 200k VND voucher for a massage. The staff didn't mention that I needed to book an appointment beforehand, saying I just needed to go to Cochin Zen on branch 1. My parents and I went there (three of us), waited for 30 minutes, and were then told there were no appointments and we had to leave.
- Secondly, the room suddenly had a very strong, pungent smell, like animal feces. I reported it to the staff, and they said the air conditioner was damp and I had to change rooms. However, I booked a large room with a window, but they only changed me to a small room with terrible soundproofing. I could even hear the bathroom in the next room. My baby would startle and cry whenever the next room used the toilet.
It was a very bad experience for a family with a young child like ours.
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